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Field Supervisor Res

2 months ago

Lexington, United States Service Experts Full time

Position Title: Field

Supervisor (Residential/Light Commercial)
Reports To:

General Manager
Status

:

Full-time, Regular position
Category

: Technician
Location Name

: Midland Air Service Experts
Location Address

: 714 S Lake Dr Suite 100, Lexington, SC 29072
Join the team of experts and realize your true potential
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.

Join us and become an EXPERT
Position Summary:
Supervises technicians and helpers who are installing, maintaining, and servicing residential and/or light commercial HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs, assists technicians with unusual or difficult assignments, trains and coaches employees, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the General Manager.
Key Responsibilities:
Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer
Conducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives.
Assists technicians with major, unusual or difficult assignments and/or problems. Conducts quality- control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.
Trains employees on technical skills, company processes and procedures, and safety rules and practices
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
Ensures company property, vehicles, and tools are being used, maintained and properly accounted for
Represents the company professionally, honestly, and ethically in all business matters and activities
Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities.
Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives
Serves as a resource to the sales staff on technical issues regarding products and services
Assists the General Manager with administrative tasks and other duties as needed or assigned
As needed to meet customer needs, performs service, maintenance, and installation work
Performs similar/other duties as needed or assigned
Desired Skills and Qualifications:
High school diploma or GED with additional training and 5 plus years experience in HVAC with technical training certification required
Demonstrated basic leadership skills
Demonstrated ability to train others in technical skills and effective customer service
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
EPA and safety certifications required
Advanced skills in servicing heating, air conditioning, and ventilation equipment as well as related accessories
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
Proficient and able to operate all necessary tools and equipment to perform various service projects
Proficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electrical, refrigerant, and duct systems on HVAC equipment
Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with no supervision
Proficient and able to install a basic duct fitting
Advanced skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with no supervision.
Ability to calculate heat gain and loss on buildings using approved methods
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
Effective and efficient time-management and organizational skills
Valid drivers license with acceptable driving record
Available to work flexible hours and on-call shifts as needed
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
Competitive Pay, including incentive opportunities for many positions
Paid Time Off and Company Holiday Pay
Medical /Dental /Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions
Life Insurance, for you and options you can elect for your family
Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
World Class Training opportunities through our Experts University
Career Development opportunities

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