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Account Support Executive
2 months ago
Position Description:
Base pay is influenced by several factors including a candidates qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.
At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and its why our employees consistently vote us one of the Best Places to Work in PA.
This position has responsibility for supporting the large market account executive team by servicing large market customers. The Account Service Executive will develop customer relationships and have a comprehensive understanding of the accounts culture, expectations and overall healthcare goals.
The Account Service Executive will facilitate implementation of strategic goals, supporting program changes, new product implementation and an enhanced service model. The incumbent in this position will work cross functionally, with the account executive to communicate customer needs and expectations. The incumbent will contribute to the growth and retention results of large markets key accounts, by providing additional support for our most complex customers.
The expectation of the Account Service executive is to be market facing.
Responsibilities and Qualifications:- Assist the Account Executive with team action plans to drive to a single-coordinated approach to account management
- Effectively engage cross functional support within Capital BlueCross to implement key account initiatives and benefits
- Actively participates in sales training/development, as well as internal project teams to cultivate innovation and promote customer needs
- Actively participates in community events, industry gatherings and other opportunities to develop client relationships
Skills:
- Demonstrated strong oral, written, and presentation skills to effectively present information and respond to questions from peers and customers
- Must possess good interpersonal skills
- Strong detail orientation and analytical skills
- Proven ability to build business relationships at all levels throughout the organization
- Ability to multi-task and prioritize responsibilities based on client needs and objectives
- Demonstrated organizational and time management skills
- Ability to work in a team environment
- Comprehensive knowledge of all products and services offered by Capital BlueCross and its subsidiaries
Knowledge:
- Comprehensive knowledge of company policies and procedures
- Comprehensive knowledge of all products and services offered by Capital BlueCross and its subsidiaries
- Working knowledge of provider reimbursement and network strategies across the industry and at Capital BlueCross
- Comprehensive knowledge of multiple funding arrangements and reinsurance products
- Participates in and successfully completes all training requirements
- Working knowledge of the healthcare industry, local and national market, the competition, their products as well as key differentiators
- Demonstrates and understanding of our customers overall business and how the changing market may impact their business
Experience:
- 2+ years of health care industry experience, project management or sales experience
Education and Certifications:
- Bachelors degree in marketing, Business Administration or related field
- Pennsylvania Life, Accident and Health license required within 90 days of hire. Continued education is required to maintain license
- Industry related professional designation or certification a plus
Location:
This position is classified hybrid, which requires onsite work on Tuesdays and Wednesdays.
Work Environment:
- Includes typical office conditions.
Physical Demands:
- While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.
- The employee must occasionally lift and/or move up to 5 pounds.
Other:
- Travel - Approximately 15% of time
- Must have a reliable source of transportation
About Us:
We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a diverse and caring team of supportive colleagues, and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career.
And by doing your best, youll help us live our mission of improving the health and well-being of our members and the communities in which they live.
