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Site Coordinator

1 month ago

Castle Rock, United States Ccharitiescc Full time

Description Position Summary The Site Coordinator will foster a welcoming atmosphere for those calling or visiting, identify areas of service most appropriate to the needs and desires of each client, and refer guests to appropriate resources within the Castle Rock office or, when appropriate, to outside referral sources. The Site Coordinator will assist in the daily functions of department operations, coordinate and develop donation resources, and provide goods and consumables to meet the needs of clients in coordination with other staff in support of healthy engagement of clients. To partner with the Regional Director in the internal/external responsibilities of department programs to include client, project, and partner management, particularly around services to our Spanish-speaking clients. The Site Coordinator will coordinate these services with the Director and Client Advocate team members and participate in case conferencing for clients with ongoing needs or requests that are not within usual guidelines. Essential Duties Provide friendly, welcoming, and professional customer service to clients, community members, and collaborating organizations. Responsible for answering and promptly returning all calls in a professional and timely manner. Triage clients based on their needs, provide resource navigation, schedule appointments, and coordinate on-site services such as food pantry, gas cards, shower/hotel vouchers, etc. Responsible for the proper functioning and maintenance of office equipment and the security of confidential information. Train and supervise on-site volunteers, assign tasks, and record volunteer hours in Better Impact database. Provide administrative support for the Regional Director and all other staff such as preparing for meetings, managing inventory, ordering office supplies, processing donations, coordinating feedback surveys, etc. Responsible for collecting, managing, and reporting on data related to clients initially served on site using database systems. Coordinate, execute, and develop reporting process for seasonal projects/events (holiday programs, coat drives, outreach events, and other activities). Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening and Support. Work with Regional Director to promote the safety and security of clients and other visitors through the active monitoring of potential threats and development and adherence to safety protocols. Competencies Empathetic and compassionate character with excellent communication (verbal and written), problem solving, listening, organizational, and interpersonal skills, with the ability to form and maintain positive work relationships. Sensitivity to the cultural and socioeconomic background of clients being served; ability to establish, foster, and maintain effective working relationships with a variety of clients. Self-directed individual, but strong team player with flexibility and adaptability. Knowledge and understanding of trauma-informed care principles/practices; awareness and understanding of differences between crisis/emergency care, transformation/development theories and practices, and family strengthening approaches. Must have ability to join with and implement a strengths-based approach to clients. Case management skills and ability to define, collaborate, and facilitate attainment of stated goals. Understanding of and compliance to confidentiality related to information and documents. Strong computer skills including use of Microsoft Word, Excel, and database management systems. Ability and willingness to work within the established structure of the Castle Rock office. Enthusiasm for and commitment to the principle of helping others to help themselves. Knowledge of Douglas County and other state and regional community resources. Demonstrated attention to detail, ability to follow directions and interpret policies and procedures to ensure compliance, ability to prioritize projects and follow through. Work Environment A majority of the assigned duties are performed in an office environment. The employee is subject to both inside and outside environmental conditions. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position. This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions. Requirements Valid driver’s license and reliable transportation required Bilingual English/Spanish preferred Associate degree preferred , or currently enrolled in higher education classes in human services field. Two years of experience providing human services or customer service. Compensation The salary range for this position is $18 - $19/hour. Salary is determined based on the applicant’s incoming skills and experience, and the budget at time of hiring. Position Classification Nonexempt Part Time: 28 hours per week Schedule: Monday - Thursday 8:30 am - 4:00 pm, Fridays off. Benefits Discretionary Time Off (vacation and sick leave) Paid Holidays Short-term Disability Insurance - up to 30 days Workers’ Compensation Insurance Option to contribute pre-tax funds towards a Healthcare and/or Dependent Care Flexible Spending Account (FSA) Option to contribute pre-tax toward Tax Deferred Annuities (TDAs) retirement savings Public Service Loan Forgiveness Equal Employment Opportunity Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church. This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr