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Solar Service Manager

2 months ago

Haverhill, United States Nexamp Full time

**Solar Service Manager**

at Nexamp Haverhill, MA **Lets make a difference together. Join our team**

SUMMARY

The Service Manager will manage the unscheduled maintenance activities for Nexamp and third party owned solar photovoltaic (PV) and battery energy storage system (BESS) infrastructure. The position is responsible for creating and managing outage tickets to resolve faults and equipment failures with the most practical, expeditious and safe means available. This position will coordinate with site owners, customers, contractors and equipment manufacturers to schedule, troubleshoot and mitigate equipment and performance related issues. The Service Manager will provide quality control of materials, labor, tools, workmanship and documentation either on site or through review of service reports. In addition, the position will manage spare parts inventories, equipment warranty documentation and claims, return merchandise authorizations (RMA), and insurance claims.

RESPONSIBILITIES

* Respond to outage and performance alerts generated by facility owners or the Nexamp Energy Center and initiate corrective actions

* Perform remote troubleshooting and diagnostics with facility staff or owner to attempt to identify

* root failure causes and gauge scope of work prior to dispatching service personnel

* Manage the staffing, scheduling, dispatching and technical support of Nexamp and contractor field service personnel to investigate and resolve solar PV and battery energy storage system issues.

* Determine warranty vs. billable service work on a per-incident basis, develop price quotes for billable service work, and manage customer billing

* Manage RMA processes, including detailed recordkeeping, inbound/outbound tracking of RMA equipment, spare parts inventory, and invoicing for vendor reimbursements

QUALIFICATIONS

* High School Diploma or any Degree within Renewables

* 5+ years in the solar industry (Solar Installation & Maintenance)

* Highly developed electrical, PV and BESS related troubleshooting skills and expertise

* Strong verbal and written communications and contemporary office skills including use of Microsoft Office, data acquisition systems, and remote computing

* Thorough understanding of PV principles, AC and DC electrical characteristics

* Ability to read and interpret construction drawings and specifications and procure materials and equipment as required

* Ability to work independently and provide effective remote support to field technicians

* Ability to travel up to 5%

***If you dont meet 100% of the above qualifications, but see yourself contributing, please submit an application. We encourage people from minority or marginalized groups to apply.***

***At Nexamp, our mission is building the future of energy, so it is clean, simple, and accessible for all. We believe a diverse team brings different perspectives and experiences, thus benefiting our work. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.***

PERKS & COMPENSATION

Not only will you get to work with a group of innovative, dedicated, and motivated peers, you will also have access to all the benefits that Nexamp Offers This includes: our competitive compensation package; a 401 (k) employer-match; health, dental, & vision insurance with company contribution; Flexible Paid Time Off and Company Holidays; Commuter Benefits, Cell Phone Reimbursement; as well as a Fun, Collaborative, Downtown Office Environment We provide healthy snacks, coffee, in-office yoga sessions, volunteer opportunities, company outings, and more

NEXAMP VALUES AND MISSION

*Building the future of energy so it is clean, simple and accessible.*

Nexamp is building the energy infrastructure of tomorrow and reinventing the way people interact with the electricity that powers their lives. By deploying a distributed network of locally sourced clean energy, we seek to reduce the negative effects of climate change. Our teams diverse experience drives innovation from the ground up and with a singular passion: to deliver an accessible and sustainable energy future for all.

Location (City) * **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Nexamp are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender

Please identify your race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of wh