Automotive Service Consultant

2 weeks ago


Haverhill, Massachusetts, United States Hendrick Automotive Group Full time

Company Overview: Hendrick Automotive Group is a leader in the automotive industry, committed to providing exceptional service and customer satisfaction.

Position Summary: The Automotive Service Consultant plays a crucial role in facilitating the service experience for our clients. This position is responsible for identifying, documenting, and recommending necessary maintenance and repair services for vehicles.

Key Responsibilities:

  • Collaborate with customers and technicians to determine required maintenance.
  • Advise clients on essential and suggested services to enhance vehicle performance.
  • Propose additional services and repairs tailored to customer needs.
  • Calculate the costs associated with parts and labor to meet customer specifications.
  • Provide detailed estimates for mechanical, electrical, or other repairs.
  • Document itemized estimates on service orders and communicate them effectively to customers.
  • Schedule service appointments and manage customer interactions.
  • Ensure compliance with dealership standards for repair and service production.
  • Maintain a high level of customer satisfaction in line with company expectations.
  • Keep a tidy, organized, and safe workspace.
  • Participate in ongoing training and development initiatives.
  • Accurately record hours worked in the company timekeeping system.
  • Adhere to all safety regulations and company policies.
  • Perform other duties as assigned by management.

Qualifications:

To excel in this role, candidates should possess the following:

  • A high school diploma or equivalent; further education in relevant fields is advantageous.
  • Experience in the automotive or customer service sectors, with a solid understanding of vehicle mechanics.
  • Strong interpersonal, customer service, and organizational skills.
  • Proficiency in Microsoft Office and familiarity with dealership management systems.
  • Effective communication skills, both verbal and written.
  • Regular and predictable attendance is essential, with flexibility for evening, weekend, and holiday shifts.

Physical and Environmental Demands:

This role requires regular interaction with customers and team members, along with physical activities such as standing, walking, and occasional road testing of vehicles. The work environment may involve exposure to noise and other typical service department conditions.

Core Values: The ideal candidate will embody the following core values:

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Commitment to Continuous Improvement

Hendrick Automotive Group is an Equal Opportunity Employer. We encourage applications from individuals of diverse backgrounds.


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