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Guest Services Representative

2 months ago

Haverhill, Massachusetts, United States Lexima Full time
Overview:

We are looking for a courteous and professional Guest Services Representative to enhance our hospitality experience at Lexima. The Guest Services Representative will be tasked with overseeing reservations, facilitating guest check-ins and check-outs, and addressing any inquiries or requests from guests throughout their stay. The ideal candidate will possess outstanding customer service abilities and thrive in a dynamic environment.

Key Responsibilities:
  • Oversee reservations and manage guest check-in and check-out processes using a digital platform.
  • Address guest inquiries, including arranging tours or securing dining reservations.
  • Facilitate the check-in and check-out experience, including processing payments and distributing room keys.
  • Respond to phone calls and online requests promptly and professionally.
  • Assist in organizing and coordinating events and meetings.
  • Manage guest feedback and concerns with professionalism and poise.
  • Perform light cleaning tasks, such as sanitizing surfaces and replenishing supplies.
  • Carry out additional responsibilities as assigned.
Required Qualifications:
  • Prior experience in a front desk role or customer service position is advantageous.
  • Excellent communication and interpersonal skills.
  • Capability to multitask and manage a busy workload effectively.
  • Familiarity with computer systems and software, including Microsoft Office and reservation management tools.
  • Willingness to work evenings, weekends, and holidays as necessary.
Benefits:
  • Competitive compensation package.
  • Employee discounts on accommodations and services.
  • Opportunities for career growth within the organization.
  • Professional development initiatives.
  • A positive and encouraging workplace culture.
Lexima is an EEO employer - M/F/Vets/Disabled