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Client Support Specialist

3 months ago

Santa Ana, United States Capital, Acquisition, Deployment, and Investment Partners Full time

We are open to Remote west coast hours. Preferable local, but remote in Orange County.

Expectations:
The main function of a call center/customer service specialist is to interact with patient's to provide information in response to inquiries about products, medical inquiries, and to handle complaints. A typical Patient Support Agent is responsible for determining the patient's issue, offer possible solutions or providing follow-up as needed. Patient Support Agents may be inbound, outbound or a combination of both.

Job Responsibilities:

- Provide patient education on valvular heart disease and company products.
- Contact patients to respond to inquiries or to notify them of case updates.
- Refer patient grievances to designated departments for further investigation.
- Keep records of patient interactions via digital patient database, recording details of inquiries, complaints, and comments, as well as actions taken.
- Collaborate with employees across all business units.

**Skills**:

- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently, prioritize, and manage one’s time.
- Ability to accurately document and record customer/client information into a CRM.
- Previous experience with Microsoft Outlook and Teams a plus.

Education/Experience:

- High School Diploma or GED
- 2-4 years customer service experience
- Healthcare call center or in healthcare setting experience required

Pay: $21.00 - $22.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person