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Client Support Specialist
2 months ago
About Us
At Atlas Copco, we are at the forefront of innovation across various sectors including electronics, healthcare, renewable energy, and food production. Our commitment to sustainable advancements drives us to seek talented individuals who are eager to contribute to a brighter future.
The Opportunity
As a Client Support Specialist, your primary mission will be to deliver exceptional customer service to both end users and distributors. You will play a crucial role in achieving our business objectives related to growth, market presence, profitability, and customer satisfaction.
Key Responsibilities
- Execute general order processing tasks.
- Handle incoming inquiries via phone and email from customers and distributors.
- Provide information regarding stock levels, pricing, and availability; process customer orders accordingly.
- Assist in resolving issues related to inventory, pricing, deliveries, and technical matters.
- Monitor incoming shipments and backorders.
- Engage in employee development initiatives, including product training and personal growth programs.
- Communicate administrative updates and collaborate to enhance our business operations.
- Prepare necessary documentation as requested by team leaders and management.
- Maintain a comprehensive understanding of our products and business culture.
- Represent team members in their absence when required.
- Undertake additional tasks as assigned.
What We Offer
Choosing a career with Atlas Copco means joining a global and diverse organization with a wide array of opportunities. We pride ourselves on fostering a culture where passionate individuals can create remarkable outcomes. Our innovative technology empowers you to make a significant impact, and we encourage you to share your ideas for continuous improvement.
Benefits
We provide an attractive compensation package that includes:
- A flexible benefits plan and a generous retirement savings plan.
- Comprehensive health, dental, and vision insurance.
- Paid time off, including holidays and vacation.
- Life and disability insurance.
- Competitive salary based on your skills and experience.
Equal Opportunity Commitment
Atlas Copco is an Equal Opportunity Employer. We are dedicated to creating a work environment free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics.
Qualifications
Experience: A minimum of four years in a customer service role within a similar industry.
Education: High school diploma or GED is required.
Skills:
- Proficient in written and verbal communication.
- Strong mathematical skills for handling various calculations.
- Ability to apply common sense and problem-solving skills in diverse situations.
- Intermediate knowledge of email, word processing, and spreadsheet software.
Travel: Occasional travel may be necessary for training purposes.
Join Us
At Atlas Copco, we believe in the power of diverse perspectives and the importance of fostering an inclusive culture. Together, we can achieve remarkable things.
