Front Office Administrator

3 weeks ago


Escondido, United States Amplifon USA Full time

We’re looking for a driven individual who is passionate about helping others to become our next **Front Office Associate**

As a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. We are seeking someone who is upbeat, motivated, and enjoys reaching out to a current book of business to let them know about Miracle Ear’s products.

Individuals with experience in **customer service** or** office administration **as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a **positive impact** on our customers and possess the organizational and technical skills to complete administrative tasks.

**Responsibilities**:

- Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience
- Scheduling, screening, and confirming new appointments through inbound and outbound calling
- Provide customer resolution to any concerns or questions
- Communicate all relevant customer information to the Hearing Care Professional
- Collect and record customer payments
- Maintain the customer database by updating office records
- Inform the customer about hearing care accessory options
- Handle walk-ins and after-care for existing customers
- Help run office promotions by participating in any marketing and social media initiatives
- **Previous experience as front desk admin in a medical office**:

- Administrative background, computer savvy
- Experience in a direct customer support role
- Inbound/outbound calling
- Quality phone etiquette
- Scheduling appointments
- Adaptable & detail-oriented

**About us**:
For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.

At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.

**About the benefits**:

- **$20/hour** + monthly bonus opportunity
- Work-life balance - hours are **M-F, 830am-5:00pm**:

- Continuous training & support
- Brand recognition - we’re at the top of our industry
- Health Insurance: Medical, dental, vision
- Paid Time Off, Paid Holidays & 401K Plan
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs._



  • Escondido, United States Miracle Ear Full time

    We're looking for a driven individual who is passionate about helping others to become our next **Front Office Associate! **As a Front Office Associate, you are the customer's first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that...

  • Dental Front Office

    2 weeks ago


    Escondido, United States Grand Dentistry Full time

    Job Overview: We are seeking a Front Desk team member to join our private general dental office. We have over 25 years of good will and great patients. **Responsibilities**: - Oversee the daily operations of the front desk area - Manage patient check-ins and check-outs efficiently - Schedule appointments and maintain accurate patient records - Answer phone...


  • Escondido, California, United States Synergy Integrated Health Full time

    Job DescriptionJob DescriptionLocation: Synergy Integrated Health ChiropracticPay: $18-$22 per hour + Performance BonusesSchedule: Monday-Friday, Full-time position.Training: Dive into Success with On-site Training Provided Phone and customer service experience will receive priority.We are looking for a stellar Front Office Assistant to work with our growing...


  • Escondido, United States Planetary Machine and Engineering, Inc. Full time

    Front Office Fast paced, aerospace machine shop is looking for a either a full or part time employee. The requirements for this position are as follows, and may vary: - General computer knowledge is required - Must be comfortable with proper phone etiquette - Must be fluent in Microsoft Office Suite (Word, Excel, Outlook, etc) - Experience with basic...

  • Front Desk Associate

    3 weeks ago


    Escondido, United States Miracle-Ear Full time

    We’re looking for a driven individual who is passionate about helping others to become our next **Front Office Associate!** As a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction...


  • Escondido, United States Rehab United Full time

    Rehab United is a family-owned private practice specializing in physical therapy, massage/wellness, and fitness, with a total of eight locations in San Diego, CA and one in Seattle, WA. Our company prides itself on having a fun, family-oriented and community-centric culture, which has earned us recognition as one of San Diego's Best Places to Work by _The...


  • Escondido, United States Trinity Episcopal Church Full time

    **Job Overview** The Office Administrator manages diverse responsibilities within a church environment, maintains smooth operations, facilitates communication, and supports the church community's needs with professionalism and discretion. **Trinity Episcopal Church, Escondido** **Duties** - Oversee smooth operations of the Church office. - Interact with...


  • Escondido, United States Escondido Family Dental Care and Specialty Center Full time

    Job DescriptionJob DescriptionDuties for our Dental Front Office AssistantGreetings all patients with a warm and welcoming smile Checking in and checking out patients Scheduling appointments Answering the phones in a timely and friendly manner Recare calls when neededSkills:General...


  • Escondido, United States Pain Relief Solutions Full time

    Job DescriptionJob DescriptionSalary: competitiveWant an exciting position with a team of dedicated professionals caring for patients and for each other? This position offers growth potential and personnel development. If you are interested in this, then Pain Relief Solutions is the place for you! Here at Pain Relief Solutions, we work as a team to deliver...


  • Escondido, United States Britech Group, Inc Full time

    Job DescriptionJob DescriptionAccounting & Office AdministratorLooking for a detail oriented, problem solver who is good with numbers and customers. You are outgoing and enjoy working with people and finding solutions to issues as they arise with vendors, software, or customers. You’ll be able to utilize accounting, HR, and customer support skills. This is...


  • Escondido, United States Escondido Auto tint shop Full time

    Overview: **Duties**: - Greet and welcome guests in a friendly and professional manner - Answer and direct phone calls - Schedule appointments and maintain calendars - Assist with administrative tasks such as filing, photocopying, and data entry - Handle customer inquiries and provide information about services - Maintain a tidy and organized reception...

  • Office Coordinator

    4 weeks ago


    Escondido, United States Aquacycl Inc. Full time

    **This Describes You**: You have had a few years of experience supporting an office with various tasks, and scheduling was a heavy part of it (scheduling calendars with multiple people, scheduling travel, scheduling vendors, etc). You pride yourself in your organizational skills and love finding new ways to organize information and communication. You’ve...


  • Escondido, United States CTE- Construction Testing & Engineering, Inc. dba Univeral Engineering Sciences Company Full time

    Escondido Engineering and materials testing firm seeks a full-time Receptionist/Admin Assistant. Construction background experience is a plus. This position will also be responsible for various administrative duties including, but not limited to: - Answer phones and operate a switchboard - Route calls to specific people - Greet visitors warmly and make sure...


  • Escondido, United States Baker Electric Full time

    At Baker Electric we are energized by truly living our values - Team Builders, Relentless Follow Thru, All-In, and Care for Others. When our team members work together with these things in mind, we do great things both individually and as an organization. Being an employee-owned company shows our drive for sustainable, long-term growth while enhancing the...


  • Escondido, United States Bilbro Construction Company Inc. Full time

    **Job Classification**: Administrative Assistant - Construction Industry. **Location**: Escondido, CA - In-Office Job - **Job Type**:Full Time, Hourly. **Job Family**:Construction - Federal Industry Experience desirable. **Compensation**: $21.50 an hour to $26.50 Based on experience and qualifications. **Company Information**: **Responsibilities**: This...


  • Escondido, United States Neighborhood Healthcare-NPA Full time

    **Overview**: We are seeking a dedicated and enthusiastic administrative volunteer to support our healthcare facility. This volunteer role plays a crucial part in ensuring the smooth operation of our administrative processes, particularly in chart preparation and appointment confirmation. If you have a passion for helping others and want to contribute to the...


  • Escondido, California, United States Neighborhood Healthcare-NPA Full time

    Overview: We are seeking a dedicated and enthusiastic administrative volunteer to support our healthcare facility. This volunteer role plays a crucial part in ensuring the smooth operation of our administrative processes, particularly in chart preparation and appointment confirmation. If you have a passion for helping others and want to contribute to the...


  • Escondido, United States AAM, LLC Full time

    Primarily responsible for providing all assistance to the Community Manager and residents at an on-site property which includes daily customer service to homeowners, HOA board members and other on-site staff. **Position Responsibilities**: - Perform a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants,...


  • Escondido, United States AAM, LLC Full time

    Primarily responsible for providing all assistance to the Community Manager and residents at an on-site property which includes daily customer service to homeowners, HOA board members and other on-site staff. **Position Responsibilities**: - Perform a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants,...


  • Escondido, United States Clair Global Corporation Full time

    Job DescriptionJob DescriptionESSENTIAL FUNCTIONS: The Administrative Assistant is responsible for analyzing and approving expenses for Sound Image, greeting and directing visitors to the company; as well as providing administrative support to various other departments.QUALIFICATIONS/ REQUIREMENTS: The requirements listed below are representative of the...