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Assistant Front Office Manager

3 months ago

Carlsbad, United States Renaissance Providence Downtown Hotel Full time

Job Summary:
**Responsibilities**:

- Assist in managing the front desk operations, including check-in, check-out, and guest inquiries
- Provide exceptional customer service to guests, addressing any concerns or issues promptly and professionally
- Handle phone calls and reservations using hotel management software
- Coordinate with housekeeping and maintenance departments to ensure smooth operations
- Assist in training and supervising front desk staff
- Conduct night audits as needed
- Maintain accurate records of guest interactions and transactions
- Assist with administrative tasks such as scheduling, payroll, and inventory management

**Requirements**:

- Previous experience in a hotel or hospitality setting preferred
- Strong customer service skills with a friendly and professional demeanor
- Proficient in phone systems and hotel management software
- Excellent communication skills, both verbal and written
- Bilingual or multilingual abilities are a plus
- Detail-oriented with strong organizational skills
- Ability to work flexible hours, including nights and weekends

We offer competitive compensation and benefits packages for our employees. If you are passionate about providing exceptional guest experiences and have the qualifications we are looking for, we would love to hear from you.

Note: This is a paid position. Internship positions must also be compensated.

Pay: $64,000.00 - $68,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Work setting:

- In-person
- Resort

Ability to Relocate:

- Carlsbad, CA 92009: Relocate before starting work (required)

Work Location: In person