Assistant Hotel Manager

7 days ago


Carlsbad, United States Omni Hotels Full time
Job Summary

The Assistant Front Office Manager plays a crucial role in leading the Front Office team, working closely with the Director of Front Office to ensure seamless operations. This position requires a strong leader who can train, cross-train, and retrain staff to meet Omni brand standards.

Key Responsibilities
  • Team Leadership: Assist in leading the Front Office team, providing guidance and support to ensure excellent service delivery.
  • Scheduling and Inventory: Help schedule hourly associates, review inventory, and ensure accurate credit limits and in-house guest rates.
  • Guest Services: Maintain continuous contact with hotel guests, resolving challenges quickly and efficiently.
  • Communication: Establish and maintain good working relationships with all departments, upholding the hotel's commitment to gracious hospitality.
  • Reporting and Administration: Run, trace reports, and special service request reports to ensure guest requests are fulfilled.
  • Payroll and Scheduling: Prepare weekly work schedules within budget and maintain accurate payroll records.
Requirements
  • Experience: A minimum of two years of front office and supervisory experience in a resort or full-service hotel.
  • Union Experience: Preferred but not required.
  • Schedule Flexibility: Must have a flexible schedule and be available to work weekends, holidays, and overnight.
  • Customer Service: Must have exceptional customer service skills.


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