Front Office Manager

3 days ago


Carlsbad, United States Omni Hotels Full time
Job Summary

The Front Office Manager - Lead and Assist is responsible for assisting the Director of Front Office in leading the overall Front Office team. This role involves scheduling hourly associates, reviewing inventory, assisting with Guest Services, and other responsibilities assigned by the Director of Front Office.

Key Responsibilities
  • Team Leadership: Assist the Director of Front Office in leading the Front Office team, ensuring that all team members are trained, cross-trained, and retrained according to Omni brand standards.
  • Front Office Operations: Assist with scheduling hourly associates, reviewing inventory, and ensuring that all Front Office standard operating procedures are followed.
  • Guest Services: Assist with resolving guest challenges, ensuring that all guest requests are fulfilled, and maintaining good working relationships with all departments.
  • Reporting and Administration: Run, trace reports, and special service request reports to ensure that guest requests are fulfilled. Prepare weekly work schedules within budget and ensure that all ledger work is neat and accurate.
  • Communication and Collaboration: Maintain continuous contact with hotel guests, ensure that all guest requests are fulfilled, and maintain good working relationships with all departments.
  • Training and Development: Develop a good working knowledge of all Front Office positions, train, cross-train, and retrain all Front Office staff according to Omni brand standards.
Requirements
  • A minimum of two (2) years front office and supervisory experience in a resort or full-service hotel required.
  • Union experience preferred but not required.
  • Must have a flexible schedule and be available to work weekends, holidays, and overnight.
  • Must have exceptional customer service skills.


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