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Application Analyst

3 months ago

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The **Application Analyst** reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

**Responsibilities**:

- Support and maintain assigned services and systems
- Works with team to monitor, analyze and plan upgrades
- Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements
- Executes project tasks as assigned
- Adheres to and enhances quality assurance standards, systems development and delivery methodologies
- Contributes to ongoing process to integrate end users requests with software functionality
- Demonstrates diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment
- Participates in on call rotation

General Skills
- Demonstrates proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems
- Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use
- Demonstrates ability to facilitate meetings and document notes
- Understands and properly utilizes escalation paths and procedures

Customer Service
- Responds thoroughly and promptly to customer needs and meet Service Level Agreements as defined in conjunction with our customers. Manages customer relationships and follows issues through to closure. Includes all aspects of customers (NMHC technology users, IS team members, end-users, etc.)
- Actively participates and communicates with the project and support teams. Prepares and delivers effective support by seeking a thorough understanding of the teams goals and objectives
- Understands the business and clinical processes at NMHC and the operational environments of assigned customers

Communication Skills
- Communicates clearly, responsively, and purposely with customers and team members
- Develops relationships with users and other IS team members to enhance the timeliness and effectiveness of IS solutions

Planning
- Ability to prioritize and manage multiple work efforts simultaneously
- Contributes to identification and implementation of NMHC best practice standards

Personal and Staff Development
- Seeks to improve talents and skills consistent with overall IS direction
- Provides feedback for internal process improvement initiatives within team's toolsets and workflows

Teamwork
- Focuses on IS team success and promotes collaborative efforts with others
- Shifts among different support and project roles as required by situation
- Adapts well to rapid change and multiple priorities

AA/EOE

**Qualifications**

**Required**:

- 2-5 years of experience in core discipline

**Preferred**:

- Bachelor's degree

**Equal Opportunity**

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.