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Application Systems Analyst

2 months ago

Chicago, Illinois, United States GreenThumb Full time
Job Title: Associate Application Analyst

The GreenThumb team is seeking an experienced Associate Application Analyst to join our dynamic team. As a key member of our IT department, you will be responsible for providing end-user support for our suite of applications within our Processing and Cultivation facilities, with a focus on MS Dynamics Supply Chain Management.

Key Responsibilities:
  • Provide primary point of contact for users' inquiries and issues related to Cultivation and Processing applications with an emphasis on Microsoft Dynamics 365
  • Diagnose and investigate issues, incidents, and service requests related to applications in a timely and efficient manner
  • Assist in configuring and customizing Dynamics 365 applications based on business requirements
  • Collaborate with cross-functional teams to gather business needs and translate them into system solutions
  • Proactively monitor the Dynamics 365 platform to identify potential issues or performance bottlenecks
  • Maintain and develop comprehensive documentation for system configurations, customizations, and support-related activities
Requirements:
  • 1+ years' experience as a business system analyst working with retail or CPG systems
  • Customer-oriented, ability to self-manage and take ownership
  • Demonstrated history of applying analytical thinking and problem-solving skills in previous roles
  • Understanding of business analysis methodologies and technology delivery
  • Strong technical background and comfort troubleshooting reported issues/bugs for internal and SaaS applications
  • Project coordination and organization skills
  • Strong communication and collaboration abilities
Additional Requirements:
  • Must pass any and all required background checks
  • Must be and remain compliant with all legal or company regulations for working in the industry
  • Must be a minimum of 21 years of age