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Administrative Support Client Services Navigator
3 months ago
Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
**Benefits**:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU
**Compensation Range: $17/hr - $21/hr commensurate with experience**
**Overview**:
The client services navigator will act as the link between the services provided onsite and the communities we work with. In this role you would be responsible for maintaining the flow of staff and clients into the program, connecting them to the appropriate services and providing them with necessary information and supplies while providing excellent customer service.
**Responsibilities**:
Primary:
- Greet staff/guests as soon as they arrive and connect them with the appropriate department.
- Maintain log of daily screenings and visitors’ logs.
- Answer the phone in a timely manner and direct calls to the correct staff/department.
- Promptly inform relevant staff of appointment arrivals.
- Ensure all clients sign in and coordinate the shower list between all floors.
- Accept deliveries and regular mail and ensure staff are informed promptly.
- Perform additional assigned tasks as needed such as basic data entry or clerical work as needed.
Secondary:
- Participate in additional developmental training, as necessary.
- Provide administrative support as needed.
- Stock coffee, office, and printer supplies.
- Liaison with vendors when applicable.
- Prepare all interoffice correspondence for pick up.
- Adhere to workplace policies and procedures, including confidentiality, documentation, channels of communication, workplace culture, dress code, and conflict resolution practices.
- Maintain bulletin boards.
- Coordinate and support group attendants.
- Participates in monthly staff development meetings and interventions.
Minimum Requirements
- Minimum of an associate degree or equivalency degree
- Preferable training in the following areas:
- Motivational Interviewing
- Syringe Exchange and Harm Reduction
- Needlestick prevention
- HIV confidentiality
- Risk-reduction counseling
- Outreach safety
- Cultural Sensitivity and Competencies
- Office-related experience preferred but not required.
- Familiarity and experience with Microsoft Office Suite (Word, Excel, Calendar, Outlook, etc.)
- Bilingual English/Spanish helpful.
The following additional competencies are viewed as important to success in this position:
- Demonstrated de-escalation skills.
- Must be able to perceive risks and respond accordingly.
- Ability to interact appropriately with staff, clients, and visitors.
- Dependable & flexible as well as possessing the ability to maintain a high level of confidentiality.
- Effective communication skills both verbally and written including the ability to communicate with all levels of management.
- Working collaboratively and cohesively in a team environment is critical to this role.
- Must be organized, dependable and possess strong time management skills.
- Able to maintain client confidentiality.
- Overdose prevention, education, and intervention. Including the distribution of opioid overdose prevention supplies.
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