Veteran Peer Navigator

2 days ago

New York, New York, United States Services for the UnderServed Full time
Job Title: Veteran Peer Navigator

At Services for the UnderServed (S:US), we are committed to providing high-quality services to our clients. We are seeking a highly motivated and compassionate Veteran Peer Navigator to join our team.

Job Summary:

The Veteran Peer Navigator will work with veteran households to provide day-to-day support, outreach, engagement, and service delivery. The ideal candidate will have a strong understanding of the challenges faced by veterans and be able to provide guidance and support to help them achieve their goals.

Key Responsibilities:
  • Assist participants in defining, planning, and achieving their goals related to housing stability, income and benefits maximization, and other goals.
  • Provide resources and referral services to community members and possible participants, particularly for U.S. Department of Veterans Affairs services and entitlements, public benefits, and legal services.
  • Coordinate referrals for internal and external housing, health navigation, employment, and core services for the full veteran family.
  • Assist program participants with accessing needed community services through the development of a referral network, program-initiated referrals, and follow-up.
  • Maintain a strong knowledge of VA and community resources and support participants in navigating through these services.
  • Encourage participants' professional, educational, and personal growth when appropriate.
  • Act as an advocate for Veteran families during their course of services with S:US.
  • Attend community outreach activities to raise awareness of S:US services to veterans across our service region and to educate and recruit new program participants.
  • Accompany Veterans to various appointments at DSS, VA, SSA, court, shelter, GPD, etc.
  • Document all engagements with participants and applicants according to VA and S:US standards, including the writing of case notes and contact logs.
  • Maintain the highest levels of confidentiality and professional boundaries according to S:US and funder standards.
  • Attend and actively engage in all team meetings, supervisions, and trainings.
  • Respond to veteran and program needs promptly, accurately, and with courtesy and respect.
  • Support team members in the delivery of daily services, including providing positive modeling, peer counseling, support, and encouragement to participants.
  • Screen and assess applicants applying for S:US Veterans Services.
  • Assist with the development of Housing Stability Plans and follow-up re-certifications with participants.
  • Act as advocate for participants as appropriate; encourage and support self-advocacy.
  • Participate in SUS Veterans Service Fair(s) and other events.
  • Willingness to travel to outreach events and to engage Veterans in the field up to 80% of the time.
  • Willingness and ability to attend occasional events outside of normal business hours.
  • Represent the agency and programs in a professional manner to funders, participants of the program, potential customers, referring agencies, network members, and other stakeholders.
  • Deliver high-quality customer service.
  • Perform other duties related to the program as defined by the Program Director and management team.

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