Current jobs related to Client Navigator - New York - NYC Health Hospitals
-
Client Navigator
4 days ago
New York, United States BronxWorks Full timeJob DescriptionBronxWorks is a leading organization dedicated to improving the economic and social well-being of individuals and families in the Bronx. As a Client Navigator, you will play a critical role in connecting clients with medical care, enrolling them in medical insurance, and ensuring they participate in ongoing medical care.Responsibilities:Assist...
-
Client Navigator
2 weeks ago
New York, New York, United States NYC Health Hospitals Full timeJob Title: Client NavigatorNYC Health + Hospitals/Jacobi is a 457-bed teaching hospital affiliated with the Albert Einstein College of Medicine. The facility has earned numerous Center of Excellence designations, accreditation, and recognition for its renowned Level 1 Trauma Center, Burn Center, Surgical Intensive Care Unit, regional Stroke Center, Snakebite...
-
Client Navigator
3 weeks ago
New York, New York, United States NYC Health Hospitals Full timeJob Title: Client NavigatorNYC Health + Hospitals/Jacobi is a 457-bed teaching hospital affiliated with the Albert Einstein College of Medicine. The facility has earned numerous Center of Excellence designations, accreditation, and recognition for its renowned Level 1 Trauma Center, Burn Center, Surgical Intensive Care Unit, regional Stroke Center, Snakebite...
-
Client Navigator
4 days ago
New York, New York, United States NYC Health Hospitals Full timeNYC Health + Hospitals/Jacobi is a leading healthcare facility that provides high-quality care services. As a Client Navigator, you will play a crucial role in ensuring the smooth operation of our client services environment.Key Responsibilities:Supervise and train staff to ensure excellent client service.Troubleshoot problems with clients, traffic flow, and...
-
Client Navigator
3 days ago
New York, New York, United States NYC Health Hospitals Full timeNYC Health + Hospitals/Jacobi is a leading healthcare provider with a strong commitment to delivering high-quality patient care. As a Client Navigator, you will play a critical role in ensuring the smooth operation of our client services environment.Supervise and train staff to provide exceptional customer service.Troubleshoot problems with clients, traffic...
-
Client Navigator
1 week ago
New York, New York, United States Highland Park Community Development Corp Full timeJob DescriptionHighland Park Community Development Corp seeks a skilled Client Navigator to coordinate tenant programs and develop service linkages with community providers. The ideal candidate will have excellent analytical skills, strong organizational and communication skills, and the ability to prioritize workload and meet deadlines.Key...
-
Client Navigator
7 days ago
New York, New York, United States NYC Health Hospitals Full timeNYC Health + Hospitals/Jacobi is a 457-bed teaching hospital affiliated with the Albert Einstein College of Medicine. The facility has earned numerous Center of Excellence designations, accreditation, and recognition for its renowned Level 1 Trauma Center, Burn Center, Surgical Intensive Care Unit, regional Stroke Center, Snakebite Treatment Center, Breast...
-
Client Navigator-Level I
3 days ago
New York, New York, United States NYC Health Hospitals Full timeJob SummaryWe are seeking a highly skilled Client Navigator-Level I to join our team at NYC Health + Hospitals. As a Client Navigator-Level I, you will play a critical role in providing patient navigation, registration, and advocacy for patients with cancer or suspected cancer.Key ResponsibilitiesProvide patient navigation, registration, and advocacy for...
-
Client Navigator-Level I
7 days ago
New York, New York, United States NYC Health Hospitals Full timeAbout the Role:As a Client Navigator-Level I at NYC Health + Hospitals, you will play a vital role in providing exceptional patient care and navigation services. Your primary responsibility will be to facilitate the flow of clients, ensuring timely scheduling of appointments, diagnostic testing, and procedures. This position requires strong communication and...
-
Client Navigator-Level I
3 months ago
New York, United States NYC Health Hospitals Full timeLincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical...
-
Client Care Navigator
4 weeks ago
New London, Connecticut, United States Isaiah House Full timeJob Title: Client Care NavigatorIsaiah House is seeking a dedicated and driven individual to fill the role of Client Care Navigator. This position will be based in Laurel County, KY and serve surrounding counties.Job Summary:The Client Care Navigator will represent the treatment programs offered by Isaiah House to front-line referral agencies throughout the...
-
Senior Housing Navigator
4 days ago
New York, New York, United States City of New York Full timeThe City of New York is seeking a highly skilled Senior Housing Navigator to join their team. As a key member of the Department of Homeless Services, this individual will oversee the day-to-day activities of Tenant Facing Housing Navigators, assisting clients in finding and moving into permanent housing.Key responsibilities include:Supervising and...
-
Prevention Navigator
2 months ago
New York, United States Housing Works Full timeDescription Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as employers and...
-
Healthcare Navigator
2 weeks ago
New York, New York, United States COMMUNITY SERVICE SOCIETY OF NEW YORK Full timeJob OpportunityThe Community Service Society of New York is seeking a skilled Health Counselor to join our team. As a Health Counselor, you will provide critical support to beneficiaries navigating the complex healthcare system.Key Responsibilities:Offer expert guidance on health insurance options and benefits.Provide personalized support to beneficiaries,...
-
Health Navigator Director
4 days ago
New York, New York, United States United Way of New York City Full timeJob Title: Health Navigator DirectorUnited Way of New York City is seeking a Health Navigator Director to lead the Choose Healthy Life (CHL) faith-based initiative in the upstate region. The successful candidate will oversee the implementation of the CHL program, working closely with church partners and lay health workers to promote health and wellness in...
-
Transitional Housing Navigator
2 weeks ago
New York, New York, United States Asian Americans for Equality Full timeJob OpportunityWe are seeking a highly skilled and compassionate Transitional Housing Navigator to join our team at Asian Americans for Equality (AAFE). As a key member of our staff, you will play a critical role in ensuring that housing insecure and homeless families with children from Community District 7 (Flushing) have access to our transitional housing...
-
Senior Health Navigator
2 weeks ago
New York, New York, United States VNS Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Senior Health Navigator to join our team at VNS Health. As a key member of our care management team, you will play a vital role in providing education, advocacy, and support to our clients and their families.Key ResponsibilitiesProvide education and advocacy to clients and their families on...
-
Court Navigator Position
1 week ago
New York, New York, United States Center for Alternative Full timeJob Title: Court NavigatorJob Summary:CASES is seeking a Court Navigator to provide support for our Manhattan Supervised Release participants upon release from their court appearance. The ideal candidate will have a strong understanding of the criminal justice system and experience working with individuals with serious mental illness and criminal justice...
-
Healthcare Navigator
1 week ago
New York, New York, United States Charles B. Wang Community Health Center Full timeJob Summary: We are seeking a highly motivated and detail-oriented Healthcare Navigator to join our team at the Charles B. Wang Community Health Center. As a key member of our outreach team, you will play a critical role in identifying, educating, and enrolling qualified individuals, families, and small business employers into health insurance programs...
-
Virtual Navigator
2 weeks ago
New York, New York, United States International Rescue Committee Full timeJob Title: Virtual NavigatorJoin the International Rescue Committee (IRC) as a Virtual Navigator, providing critical support to refugees and asylum seekers through our Virtual Reception & Placement (VR&P) program.About the Role:We are seeking a highly motivated and detail-oriented Virtual Navigator to join our team. As a Virtual Navigator, you will provide...
Client Navigator
2 months ago
Harlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill. Harlem provides over 90 specialized ambulatory care services, dentistry and oral surgery, behavioral health services, and community substance abuse treatment.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
As a member of the Emergency Department's Patient Access team the Client Navigator -Level II is responsible for efficient multi-tasking of answering phones, assisting patients, visitors, colleagues with any questions and/or concerns.
Duties & Responsibilities
SUMMARY OF DUTIES AND RESPONSIBILITIES:
- Receive and welcome patients in a courteous, pleasant and respectful manner using verbal and non-verbal modes of communication.
- Monitor entrance activity, facilitate client flow, and troubleshoot for effortless access into the Emergency Room.
- Answer all incoming calls with a courteous and pleasant tone using department standard greeting.
- Use the language assistance line #1500 or Cyracom, when you encounter an LEP (Limited English Proficiency) patient that speaks a language that you are not fluent in.
- Respond to questions that pertain to services offered at the hospital and direct accordingly.
- Distribute visitor passes and answer questions regarding patients' status in accordance with facility policy and procedure.
- Perform Mini Registration while located at the Greeter Desk and/or Customer Service windows.
- Assist patients with Kiosk registration, by navigating them through the self-Check-in process.
- Schedule appointments for follow-up care through the EPIC process.
- Review and respond to emails daily and in a timely manner.
- Retrieve and Scan EMS ACR's to ensure timely deposit into patient's chart.
- Promote a positive and pleasant attitude conducive to the work environment that affirms the Mission, Vision, and Value statements (i.e. ICARES and AIDET).
- Exhibit flexibility within the NYC Health + Hospitals/Harlem as it pertains to work assignment, workplace, site designation and tour of duty Maintains confidentiality of patient and hospital records; uses discretion when discussing patient and hospital matters, in accordance with HIPAA (Health Insurance Portability and Accountability Act, est. 1996) compliance.
- Perform all other duties as per Emergency Department leadership.
Minimum Qualifications:
Assignment Level II
1. High School diploma or GED; and
2. Two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience; and
3. Good written and oral English communication skills; and
4. Computer skills, including word processing, spread sheet and/or database software programs
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
