Client Navigator-Level I

2 months ago

New York, United States NYC Health Hospitals Full time

Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services.At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Visit us at www.nyc.gov/html/hhc/lincoln.

Job Description

Purpose of Position:

Under supervision, with some latitude for independent initiative and judgement, performs task related to inquires by the general public and facilitates the flow of clients.

General tasks and responsibilities will include:
•Provides patient navigation, registration, and advocacy for patients with cancer or suspected cancer through all phases of the cancer experience including pre-diagnosis, treatment phase, and post-therapy.
•Facilitates timely scheduling of appointments, diagnostic testing, and procedures to expedite the plan of care and to promote continuity of care. Approximately 350-400 cases per year.
•Participates in the coordination of the plan of care with the multidisciplinary team, promoting timely follow-up on treatment and supportive care recommendations.
•Coordinates care for high-risk patients and those deemed lost to follow-up.
•Assists the Assistant Director of the Cancer Center to expedite and provide patient navigation to patients with suspected cancer on imaging.
•Maintains database for all active oncology patients and those who have completed treatment. Includes data including demographics, dates of treatment, recurrence of disease, etc.
•Assists in the Commission on Cancer-related accreditation requirements concerning Patient Navigation and Patient Survivorship. Conducts and produces a Community Needs Assessment report (CNA) once annually.
•Provides updated reports and outcomes of all efforts. Presents quarterly at Cancer Committee meetings.
•Attends meetings both on and off-site as assigned by the director. Attends training sessions to improve knowledge and educational skills.
•Assists in special projects as assigned by the director.
•Represent the program in activities conducted by the American Cancer Society, and other organizations/ foundations that deal with cancer issues/support services.
•Refer and link cancer patients to support services (i.e. support groups)
•Prepare reports of all activities and assists in collecting statistical data.
•Perform clerical duties and/or projects assigned by the director or assistant coordinating manager as needed.

fbvDepartment Preferred:

  • Experience in Patient navigation or Oncology Patient Navigation.
Minimum Qualifications

Assignment Level I:

High School diploma or G.E.D; and

Two (2) years of full time customer service experience, including (1) year of supervisory/administrative experience: and

Good Written and oral English communication skills; and

Computer Skills, Including word processing, spreadsheet and /or database software programs.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:

Lincoln Medical & Mental Health Center
Human Resources Department
234 Eugenio Maria De Hostos Blvd, (East 149th Street),
2nd Floor, Annex
Bronx, NY 10451
Attn: Recruitment Unit

NYC Health and Hospitals offers a competitive benefits package that includes:
  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • College tuition discounts and professional development opportunities
  • Multiple employee discounts programs

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