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Supportive Housing

3 months ago

Austin, United States Mobile Loaves & Fishes Full time

**Move-In Manager**

**About Mobile Loaves & Fishes**

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.

**About the Role**

This is a full-time, exempt position reporting to the Assistant Director of Neighbor Care. Due to the nature and requirements of the position, the hours are generally Monday through Friday, 8:30 am - 5:30 pm. Some nights and weekends may be required. The Move-In Manager will office at Community First Village located at 9301 Hog Eye Road, Austin, TX 78724.

**Duties & Responsibilities**
- Oversee all facets of the move-in process and efforts to get neighbors connected, settled, and oriented to the community.
- Lead the Move-In Team, currently made up of the Neighbor Care Support Specialist, Move-in Specialist, Inventory Specialist, Home Prep Coordinator, and Move-In Assistant.
- Hold team accountable to the Move-In Team Expectations.
- Collaborate with Community Empowerment Team to create and maintain volunteer opportunities within the Move-In Team.
- Oversee the Housing Inbox and Housing Hotline.
- Manage, evaluate and improve housing intake processes for all applicants.
- Lead and facilitate the virtual and in-person CFV Potential Neighbor Tour.
- Schedule housing interviews, housing contract signings, healthcare intakes, move-in day appointments, and other various appointments. Inform all relevant departments of upcoming move-ins.
- Conduct housing interviews for new potential neighbors.
- Facilitate home selection appointments.
- Work closely with new neighbors to make sure they have a plan to pay monthly rent.
- Verify funding for move-in costs for approved housing applicants; coordinate with partner agencies regarding funding, and with the Property Management and Accounting Team.
- Manage, evaluate and improve home preparation processes for unit inventory.
- Oversee the purchasing of home inventory, storage of inventory and the acquiring of in-kind donations of home inventory.
- Oversee the scheduling and preparation of all neighbor approved transfers.
- Lead the New Neighbor 101 Program to help our neighbors connect and settle well into community at CFV.
- Maintain accurate files containing neighbor information and up to date processes and procedures.
- Create monthly reports.
- Review and approve all Move-In Team credit card reconciliations and neighbor issued contracts.
- Prepare an annual budget in Martus for all related Move-In Department expenses and contracts.
- Collaborate with Neighbor Care leadership to help empower the Neighbor Care Team in fully understanding and implementing our mission, vision, and values.
- Assist MLF and Neighbor Care team in achieving our goals, especially helping to move neighbors' home and into community.
- Assist Neighbor Care leadership and other departments as needed.
- Other duties & responsibilities as needed

**Knowledge**,** Skills**,** Abilities** & Princip**les**
- MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.
- Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
- Advocate for individuals experiencing homelessness and the working poor
- 3+ years of supervisory/people management experience required
- 3+ years of program/project management experience required
- 3+ years of high-volume file/client management
- Experience in housing chronically homeless individuals with high needs preferred
- Relevant bachelor's degree preferred
- Experience with evaluating and refining processes
- Experience creating a budget is preferred
- Knowledge of Fair Housing Laws
- Strong organizational skills, detail oriented
- Ability to work joyfully and connect with diverse populations and organizations
- Demonstrates integrity and strives for excellence in her/his work
- A collaborative spirit and ability to work well individually as well as part of a team
- Ability to manage multiple projects in a fast-paced environment
- Must have a valid driver's license

**Work Environment & Physical Demands**
- Ability to move about Community First Villages phases
- Ability to drive a golf cart
- Ability to work in an office setting
- Ability to lift up to 50 pounds
- Ability to