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Bilingual Patient Reception Specialist

4 months ago

Houston, United States VillageMD Full time

**Career opportunities at VillageMD and our operating companies**

We’re a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.

VillageMD, through its operating companies, provides high-quality, accessible health care services for individuals and communities across the United States, with primary, multispecialty, and urgent care providers serving patients in traditional practice settings, in patients’ homes and online appointments.

**Why become a Villager?**

When you work at VillageMD, or a VillageMD operating company, you are part of a compassionate community of people who work hard every day to make health care better for all. What makes us different is our village of supportive and inspiring peers who want a meaningful career with impact. The work we do is changing the lives of our patients, our communities, and each other. Together, we are creating better outcomes for all.

The **Patient Reception Specialist** is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

**How You Will Get Things Done**:

- Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR 
- Perform demographic and insurance validation, and inform patients of privacy policies and procedures 
- Keep the reception and patient waiting areas clean and organized

**How You Will Build Trust**:

- Greet all patients and visitors in a professional and welcoming manner 
- Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise 

**How You Will Innovate**:

- Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily
- Schedule patient appointments/follow-up appointments per established policies and procedures

**Experience to Drive Change**:

- Adept in medical terminology and insurance practices
- Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
- Knowledgeable of CPT and ICD-10 coding
- Current BLS certification for healthcare providers preferred 
- High School Diploma/Equivalency required
- Experience in primary care, family practice, internal medicine, urgent care, or ER preferred

**Total Rewards at VillageMD**

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

**Equal Opportunity Employer**

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Pay: From $16.70 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Healthcare setting:

- Clinic

Medical specialties:

- Primary Care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Medical receptionist: 1 year (preferred)

**Language**:

- Spanish (required)

Ability to Relocate:

- Houston, TX 77084: Relocate before starting work (required)

Work Location: In person