Reception Coordinator
2 weeks ago
POSITION SUMMARY:
The Reception Coordinator plays a vital role in ensuring the smooth operation of the physical therapy centers while delivering an exceptional patient experience that distinguishes The Pinpoint Group from its competitors. This position reports directly to the Chief Operations Officer (acting Manager). The Reception Coordinator is expected to be present at the front desk promptly at the start of the day, prepared to assist patients as they arrive.
WORKING HOURS:
Monday, 7:30 am – 4:30 pm (30 min lunch), Tuesday to Thursday, 7:30 am – 6:00 pm (30 min lunch), and Friday, 7:30 am – 12 pm (subject to change)
KEY RESPONSIBILITIES:
- Oversee the opening and closing procedures of the facility, including managing lights, televisions, music, blinds, and ensuring the overall cleanliness and supply levels of the center.
- Uphold high standards of cleanliness by regularly sanitizing equipment and replenishing supplies in the Snack Bar at the beginning and end of each day.
- Maintain an organized and welcoming waiting area, ensuring all surfaces are clean and presentable.
- Provide uninterrupted coverage at the front desk during operational hours, either by coordinating with team members or managing the desk independently.
- Prepare and keep patient records accurate and up-to-date.
- Facilitate patient referrals, registration, and appointment scheduling.
- Ensure patient adherence to scheduled appointments.
- Welcome all patients and visitors warmly, using their names when possible.
- Answer incoming calls with a courteous and friendly demeanor.
- Reach out to new patients within two business hours of receiving their prescriptions.
- Direct calls to the appropriate personnel efficiently.
- Collaborate with the team to maintain a patient arrival rate of 95% or higher.
- Accurately input patient information into the system.
- Monitor patient flow to guarantee the clinic operates smoothly.
- Inform the Manager of daily occurrences, including mail, deliveries, visitors, and any unusual activities.
- Maintain effective communication both internally and externally.
- Consistently present a professional appearance.
- Assist with additional projects and tasks as assigned by the supervisor.
QUALIFICATIONS:
- Proven time management skills with the ability to meet deadlines.
- Strong attention to detail.
- Ability to handle multiple tasks while maintaining a positive attitude.
- Exhibit professionalism and adhere to business ethics.
- Excellent organizational and interpersonal skills.
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