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Services Category Manager

2 months ago

Mountain View, United States TikTok Full time

Responsibilities
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Intro
The TikTok U.S. Data Security (USDS) Procurement Team plays a critical role in the business and is responsible for the strategy design and end-to-end processes involved in the purchase of goods and services in a sustainable and financially viable way in compliance with business standards.

The Procurement Team is responsible for sourcing and onboarding of new vendors, supporting the development of key company systems and processes, maintaining a strategic overview of project procurement management activities and ensuring that purchasing contracts and arrangements are fulfilled in strict accordance with legal requirements, project requirements, and business policies and procedures.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

**Responsibilities**:

- Employ a customer-centric approach to providing internal and external stakeholders (i.e., USDS process and business stakeholders and third-party suppliers) with excellent category management support.
- Partner and collaborate with Global Procurement teams (i.e., Procurement Operations, Vendor Management, and Accounts Payable), cross-functional teams (e.g., Legal, Information Security, Finance, etc.), and third-party managed service providers (MSPs) to support stakeholders effectively.
- Develop category plans based on analysis of spend data, supply market dynamics, category intelligence, and business requirements.
- Develop, measure, maintain, benchmark and track Key Performance Indicators (KPIs) for categories.
- Continuously research category management best practices and new trends that could be implemented.
- Evaluate and analyze annual spend data, external market data, and other necessary information to support the enhancement and validation of category-specific strategies.
- Drive value beyond cost (i.e., risk mitigation, operational efficiencies, innovation, etc.).
- Coordinate and implement strategic sourcing initiatives for assigned categories.
- Execute strategic sourcing projects using best practice sourcing methodology to deliver exceptional total value in partnership with key stakeholders across the business.
- Assess supplier capabilities and identify new suppliers.
- Prepare and present business cases and should-cost models; perform complex data analysis and build financial models (i.e., ROI, NPV, supplier scorecards, savings tracking, make vs. buy decision models).
- Analyze and summarize RFP responses and results and prepare recommendations for business stakeholders.
- Manage supplier performance within the supplier relationship management framework and category strategy.
- Establish and manage the governance processes with suppliers and outsourced partners for categories.
- Implement strategies to best manage the supplier base for categories, reviewing suppliers against contracted obligations/service levels and business expectations.
- Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
- Ensure that global agreements are established in accordance with the Global Procurement Policy (GPP).

**Qualifications**:
Minimum Qualificati