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Mail Services Manager

5 months ago

Mountain View, United States The Millennium Group Full time
Job DescriptionJob Description

Now is a great time to join our growing company The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

  • Oversee daily operations for all mail, shipping & receiving and logistics services provided by our associates across the enterprise.
  • Ensure our associates are providing high levels of customer services and meeting all our SLAs and KPI requirements.
  • Daily management and human resources functions for all associates, e.g., onboarding, writing annual reviews etc.
  • Ensure all associates are trained on routine job duties and adhering to all safety protocols.
  • Producing and reviewing all required and client-requested reporting, including monthly reports, quarterly business reviews and other Ad-hoc and custom reporting
  • Serve as a key liaison from the Facilities team to other departments, e.g., IT, Security, Marketing and Executive Admins
  • Oversight of all mail and shipping vendors, including Courier Companies and Postage Meter Vendors.
  • Initiate communication and problem solving with regard to customer concerns.
  • Recommend Service Enhancements & Value add to clients
  • Development of procedures to ensure the highest level of service and accountability.

    This is a working manager as well as leadership role and requires ability to perform all associate tasks when needed, which include:
  • Providing a high level of customer service to end users seeking assistance in person or via email, phone and chat.
  • Receive and process all inbound & outbound, domestic and international mail and parcels which include FedEx, UPS, DHL, USPS, etc.
  • Utilize PDAs and the Mail Management system to maintain all package & mail inventory.
  • Deliver mail to designated mail rooms on each floor.
  • Deliver packages to each person individually and maintain full chain of custody.
  • On occasion, offload palleted packages, crates of equipment and/or merchandise from shipping companies.
  • Order, stock and maintain copy/mailrooms with supplies (i.e., copy paper, general office supplies).
  • Stock printer paper for all copiers and printers on campus.
  • Complete other special deliveries on campus as required.
  • Ensure safety and security procedures are followed at all times.
  • Enter activity data in logs, maintain records.
  • Maintain cleanliness of workspace throughout shift.
  • Other duties as assigned.

Qualifications:

  • 4-year college degree is preferred; or equivalent experience in related field.
  • Experience working in a corporate environment preferred.
  • Domestic travel is up to 30%.
  • Requires proven track record of operations leadership.
  • 3-5 years' experience managing a team in mailroom and/or shipping & receiving operations.
  • Strong knowledge of mail and shipping operations, including international.
  • Excellent verbal and communication skills.
  • Advanced working knowledge with MS Office or GSuite applications.
  • Strong project management skills
  • Ability to lift up to 50 lbs. on a regular basis.

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