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Hotel Front Desk Agent

4 months ago

Joliet, United States Caesars Entertainment Full time

**ESSENTIAL FUNCTIONS**:

- Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Responsible for the accurate check-in and check-out of each guest.
- Ensures that all guest contact is courteous, informative and thorough.
- Ensures that Housekeeping cleans all rooms prior to issuing keys.
- Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.
- Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization.
- Maintains an operating bank, renders bills and issues change.
- Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property.
- Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
- Is responsible for the control of safe deposit transactions.
- Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
- Empowered to ensure guests’ problems/complaints are resolved in a prompt, courteous and efficient manner.
- Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service.
- Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.
- Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures.
- Completes all other duties assigned.

**REQUIREMENTS**:

- High school diploma required.
- Superior customer service skills required.
- Experience in data entry and in dealing with the public is required.
- Prior experience within the hospitality or related industry is preferred.
- Computer usage skills required.
- Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred.
- A working knowledge of the Joliet and Greater Chicagoland area would be beneficial.
- Strong interpersonal skills are necessary.
- Must be able to work a flexible schedule including nights, weekends, and holidays.

**JOB DEMANDS**
- Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs.
- Position requires 90% standing, 10% walking.
- Requires some pushing and twisting.
- Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues.
- Must be able to tolerate areas containing second-hand smoke.
- Fast-paced environment involving constant public contact.
- Must be able to stand and exert fast-paced mobility for long periods of time.