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Team Lead, Patient Access Fmc

3 months ago

Norfolk, United States Sentara Healthcare Full time

**Sentara Health** is currently seeking a **Team Lead, Patient Access for the Family Maternity Center **at our **Sentara Norfolk General Hospital **in Norfolk, Virginia.

**Hours/Shift**: Full-Time, Nights, on call required and possible alternating weekends and holidays.

**Sentara** Benefits**:

- ** Join** our team** Be a part of an excellent healthcare organization who cares about People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve The people of the communities that we serve have nominated Sentara** “Employer of Choice”** for over **ten years**. _U.S. News and World Report_ has recognized Sentara as having the Best Hospitals for 15+ years.

**Position Overview**:
The Patient Access Team Leader is a working resource to the patient registration teams. Responsibilities include registering patients for the Emergency Department, and/or various registration areas of the hospital. The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation during the week and on the weekends, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups. The Team Lead is required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. If you desire, there are promotional opportunities in Patient Access such as a Team Coordinator.

**Education Required**:
High School Diploma or equivalent

**Experience Required**:

- Two Years of Customer Service **and/or** Two Years of Data Entry
- Two years of previous experience in a healthcare environment in a related area
- Demonstrated competency of working in two or more Patient Access areas required.
- Required to be a trained super user for EPIC (Prelude/Resolute) **and/or** McKesson (HBOC/Health Quest), and the insurance eligibility/verification system.

**Associate or bachelor’s degree in **Lieu of two years of experience**

**Certifications Required**:
One of the approved professional certifications must be obtained **within 6 months of hire, **CHAA, CRCR, or CRC.

**K**eywords**: #INDEED, Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Leadership, Insurance Verification, Talroo-Allied Health, Non-clinical, monster

The Patient Access Team Leader is a working resource to the patient registration teams. The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur. The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups. Two years of customer service and/or data entry experience required. Two year of previous healthcare experience in a related area required, three years preferred. Associates or bachelors degree can be considered in lieu of two years of experience. Required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. Required to be a trained super user for McKesson (HBOC/HealthQuest) and/or Epic (Prelude/Resolute), and the insurance eligibility/verification system. Demonstrated competency of working in two or more Patient Access areas required. One of the approved professional certifications must be obtained within 6 months of hire. CHAA, CRCR, or CRCS certification required.
- Certified Revenue Cycle Specialist (CRCS) - Certification - American Association of Healthcare Administrative Management (AAHAM)
- Certified Healthcare Access Associate (CHAA) - Certification - National Association of Healthcare Access Management (NAHAM)
- Data Entry 2 years
- Customer Service 2 years
- Healthcare 2 years
- Technology/Computer
- Communication
- Microsoft Office
- Speaking
- Active Listening
- Coordination
- Leadership
- Social Perceptiveness
- Critical Thinking
- Service Orientation