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Patient Access Specialist I

2 months ago


Norfolk, Virginia, United States Sentara Full time

Location: Norfolk, VA

Overview:

Work Shift: First (Days) (United States of America)

Sentara Health is currently in search of a Patient Access Representative at our Sentara Norfolk General Hospital in Norfolk, Virginia.

  • Sign-On Bonus: Up to $1,500 for Qualified Candidates

Hours/Shift: Full-Time, Days

Sentara Benefits:

We are committed to establishing a standard for medical excellence within a dynamic, innovative, and highly efficient workplace. Sentara provides a range of attractive benefits including medical, dental, vision, paid annual leave, paid parental leave, emergency caregiver leave, educational assistance, student loan repayment, 403(B), 401(K), and more. For further details about our employee benefits, please refer to our benefits page.

Position Overview:

As a Patient Access Representative with Sentara, you will engage in Patient Registration for the Emergency Department and/or various registration areas throughout the hospital. The primary responsibilities of this role include accurately identifying patients, gathering demographic and insurance information, and facilitating patient admissions. This position allows for collaboration with both clinical and non-clinical personnel. Opportunities for advancement exist, including roles such as Patient Access Rep II/III, Team Leader, and Team Coordinator. You will experience exceptional teamwork, with all members working together to provide optimal care for our patients.

Education Required:

High School Diploma

Experience Required:

Two Years of Customer Service and/or Two Years of Data Entry

Proficiency in Keyboarding

*An Associate or Bachelor's degree may substitute for two years of experience*

Job Summary:

The Patient Access Representative is accountable for all facets of the patient registration process, which includes verifying patient identity and selecting the appropriate patient record, reviewing schedules and physician orders to register patients for the necessary services, scanning essential documents such as insurance cards, IDs, Living Wills, and POAs, and verifying and entering patient demographic and insurance details into the electronic health record. During the registration process, the Patient Access Representative will elucidate and complete complex regulatory and compliance documents while adhering to all relevant privacy and compliance standards. They will also explain and collect co-payments, deposits, and outstanding balances, ensuring secure transactions. In many instances, the Patient Access Representative serves as the first point of contact for patients, providing the initial impression of Sentara. They greet patients and families, address inquiries, and ensure patients arrive at the appropriate service area punctually.

Qualifications:

High School Graduate or Equivalent (Required) with experience in Customer Service and Data Entry.

Skills:

Active Listening, Critical Thinking, Persuasion, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Time Management.

Sentara Healthcare takes pride in the diversity and inclusiveness of its nearly 30,000-member workforce. Diversity, inclusion, and belonging are fundamental principles of the organization to ensure its workforce reflects the communities it serves.

In compliance with Clinical Laboratory Improvement Amendments (CLIA), certain clinical environments may require proof of education; these regulations are available for further information. To expedite this verification requirement, we encourage you to upload your diploma or transcript at the time of application.

In support of our mission to improve health every day, this is a tobacco-free environment.