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Patient Access Specialist I
2 months ago
Location
Norfolk, VA
Overview
Work Schedule
First Shift (Days)
About Sentara Health
Sentara Health is actively looking for a Patient Access Representative to join our team at Sentara Norfolk General Hospital in Norfolk, Virginia.
- Up to $1,500 Sign-On Bonus for Eligible Candidates
Work Hours: Full-Time, Days
Benefits Offered by Sentara:
We are committed to delivering exceptional medical services within a dynamic, innovative, and highly efficient work environment. Sentara provides a comprehensive benefits package, including medical, dental, vision, paid time off, parental leave, emergency caregiver leave, educational support, student loan repayment assistance, 403(B), 401(K), and more. For additional details about our employee benefits, please refer to the Sentara Benefits page.
Position Summary:
As a Patient Access Representative at Sentara, you will be responsible for patient registration in the Emergency Department and other registration areas within the hospital. Your primary responsibilities will include accurately identifying patients, gathering demographic and insurance details, and facilitating patient admissions. This role allows for collaboration with both clinical and administrative personnel. Opportunities for advancement to positions such as Patient Access Rep II/III, Team Leader, and Team Coordinator are available. You will experience a strong sense of teamwork, with all staff working together to provide optimal care for our patients.
Key Responsibilities:
- Verify patient identity and ensure the correct patient record is selected.
- Review schedules and physician orders to register patients for appropriate services.
- Scan essential documents, including insurance cards and identification.
- Enter and verify patient demographic and insurance information in the electronic health record.
- Explain and complete regulatory and compliance documents while adhering to privacy standards.
- Collect co-payments, deposits, and outstanding balances securely.
- Serve as the first point of contact for patients, providing a welcoming impression of Sentara.
- Assist with scheduling, pre-admission, and discharge duties as needed.
Qualifications:
High School Diploma or equivalent is required. Experience in customer service and data entry is essential.
Skills Required:
Active Listening, Critical Thinking, Persuasion, Reading Comprehension, Service Orientation, Social Perceptiveness, Effective Communication, Time Management.
Sentara Healthcare values diversity and inclusivity within its workforce, which comprises nearly 30,000 members. Our commitment to diversity, inclusion, and belonging ensures that our workforce reflects the communities we serve.
In compliance with Clinical Laboratory Improvement Amendments (CLIA), certain clinical settings may require proof of education; further information is available on our website.
In alignment with our mission to improve health every day, this is a tobacco-free workplace.
