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Temporary Assistant Manager

3 months ago


New York, United States The New School Full time

This growing and dynamic store requires a highly organized and motivated self-starter that can oversee daily operations with a focus on online order fulfillment and inventory management. The Temporary Assistant Manager will oversee the online order fulfillment process from start to finish as well as inventory management and organization across several storage locations. Strong execution in these areas will help The New Store run efficiently and effectively.

The Temporary Assistant Manager is expected to uphold the university’s standards, policies and procedures and proactively connect to the customer base primarily made up of alumni, prospective/current students, faculty, and staff - and will ensure other store staff do so as well. Reporting to the Director, this role will work to create a highly positive, engaging and memorable experience for customers that drives conversion and sales, encourages repeat purchasing, and positive word of mouth for the product and store.

**RESPONSIBILITIES**
- Own the online order fulfillment process start to finish, including pulling product and efficiently packing and shipping orders
- Oversee inventory management across all storage locations (including bi-annual physical inventory alongside the Manager of Merchandise Strategy & Operations) and in-store replenishment and visual merchandising
- Understand and provide onboarding training for seasonal retail associates on merchandise sales, returns, and packing processes
- Collect customer feedback and report back to the Director
- Contribute to deepening brand understanding in all customer interactions by staying up to date on major university features, events, and resources
- Performs any other duties reasonably related to the functions described above

**WORK** **MODE**
- **On-Campus Position**:

- _Employees in this position are expected to work on-campus during regularly scheduled work hours due to the nature of the work being that which is not feasible, or not in the best interest of the organization, to be performed remotely._ Ability to work Monday - Saturday at least four shifts totaling 20-30 hours each week (6-8 hours/each)

**HOURLY** **RATE**

$20-24 per hour

Minimum Qualifications:
**MINIMUM** **QUALIFICATIONS**
- 4+ years experience in customer service/operations role
- Highly organized and detail-oriented, efficient self-starter
- Commitment to delivering a high level of customer service
- Able to perform physical tasks on daily basis
- Strong verbal and communication skills
- Knowledge of POS and Inventory Management Systems

Preferred Qualifications:
**PREFERRED** **QUALIFICATIONS**
- Associate’s degree or above preferred
- Shopify experience a plus
- Retail and management experience a plus