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Retirement Benefits Specialist I

3 months ago

Baltimore, United States State of Maryland Full time

**Introduction**:
The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System. The System is a multi-employer, public employees’ benefit retirement system composed of twelve (12) separate retirement and pension systems with additional plan components, covering approximately 193,000 active members and more than 170,000 retires and beneficiaries.

**GRADE**:
13

**LOCATION OF POSITION**:
Maryland State Retirement Agency

120 East Baltimore Street

Baltimore, MD 21202

**Main Purpose of Job**:
The main purpose of the Retirement Benefits Specialist I is to be the main point of contact between the Retirement Agency and its members, retirees, beneficiaries, and participating employers. The Retirement Benefits Specialist position allows the agency to fulfill its mission to 'effectively communicate to the participants and their employers' information about the benefits provided by the System, and their rights and responsibilities to receive those benefits.'

**POSITION DUTIES**:

- Presents a professional, knowledgeable image to callers on the telephone.
- Applies knowledge learned from training to appropriately and correctly resolve issues presented by callers.
- Demonstrates excellent customer service skills in dealing with routine and challenging customer scenarios.
- Presents a professional, knowledgeable image to customers who come into the Agency to drop off information or to meet face-to-face with a Specialist.
- Demonstrates excellent customer service skills in dealing with routine and challenging customer scenarios.
- Demonstrates the ability to independently complete special assignments assigned by supervisors.
- Accurately and timely completes any special assignments assigned by supervisors.

**MINIMUM QUALIFICATIONS**:
Experience: Four years and six months of experience responding to inquiries, calculating program eligibility or counseling and advising persons concerning employee benefits in the public or private sector.

Notes:
**DESIRED OR PREFERRED QUALIFICATIONS**:

- Bachelor’s degree in Business Management, Business Administration, Public Administration, English, Journalism, Communications, Public Relations, Math, Accounting or related field.
- One year or more experience in customer service or insurance products, validating program eligibility, in the public or private sector.
- One year or more experience in counseling employees relative to benefits and options available under State, federal and local retirement systems.
- One year or more experience working in a call center.

**LICENSES, REGISTRATIONS AND CERTIFICATIONS**:
1. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties shall be required to possess a motor vehicle operator’s license valid in the State of Maryland.

2. Employees in this classification must possess and maintain a Notary Public commission valid in the State of Maryland.

**SELECTION PROCESS**:
**EXAMINATION PROCESS**:
**BENEFITS**:
**STATE OF MARYLAND BENEFITS**

**FURTHER INSTRUCTIONS**:
Department of Budget and Management, Recruitment and Examination Division,
- 301 W. Preston St.
- Baltimore, MD 21201.

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As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.