Computer User Support Specialist I

2 weeks ago

Baltimore, United States Mdstad Full time

CUSSI 03-22

**Agency Division:** Facilities Management/ IT and Communications Department

**Location:** Camden Yards Sports Complex, Baltimore, MD

**Hiring Range:** (Commensurate with experience and qualifications). State salary rules may apply for promotions and transfers.

**Status:** Regular, Full Time

**Closing Date:** April 29, 2022An MSA Computer User Support Specialist I (CUSS-I) is primarily responsible for performing intermediate tasks evaluating, implementing and maintaining personal computer hardware, software, documentation owned by the Maryland Stadium Authority (MSA). Employees in this classification do not supervise, but may assist in the training and orientation of users in the operation of computer hardware and software.

Employees in this classification receive moderate supervision or close guidance from the MSA IT Support Specialist or a designated higher level MSA officer.

MSA is an independent unit of the State government. The Authoritys projects promote historic preservation, adaptive reuse, community redevelopment, cultural arts, and civic pride. MSA has the latitude to negotiate with other government jurisdictions and agencies within the State. This includes creating public-private partnerships for financing and operating facilities. * Diagnoses computer problems, monitors computer processing systems, installs software and perform tests on computer equipment and programs, or, learns to perform the aforementioned tasks with minimal training.

* Installs and maintains computers, printers, copiers and related IT equipment.

* Handles day-to-day help desk calls and staff IT problems

* Terminates and punches down Ethernet cables.

* Creates and maintains user training material.

* Assists in training users on new software and hardware.

* Troubleshoots Apple IOS and Google Android related issues.

* Maintain records of inventory of users computer and other IT equipment.

* Interprets users responses to diagnostic questions and determines appropriate course of action.

* Data input into CMMS, update assets and other IT administrative tasks

* Performs other duties and functions appropriate to the position as assigned and required.

* Working knowledge of the functions and capabilities of personal computers.

* Working knowledge printer scanners and other computer peripherals

* Skill in training users in software applications and operation of hardware.

* Skill in writing user training material and other documents.

* Ability to diagnose computer, printer and smartphones.

* Ability to communicate effectively with staff and contractors

**GENERAL QUALIFICATIONS** **:** Specific educational and experience requirements are set by this agency based on the essential job functions assigned to the position. Any combination of education and experience that would likely provide the necessary knowledge, skills, and abilities is qualifying. **Education:** High School diploma or GED certification. **Experience:** Any combination of education and experience that would likely provide the knowledge, skills, abilities, and key competencies necessary for successful job performance. AS/AA in Information Technology, Computer Science, or a related field, or, a combination of education and experience equivalent to two (2) years of experience evaluating, implementing, and maintaining computer hardware and software.

**Note:** Experience responding to and resolving help desk requests from users, or operating and maintaining hardware and software for the purpose of database, data entry, word processing, spreadsheet, graphics, or other applications may be substituted on a year-for-year basis for the required education.

**Physical** Primary functions require sufficient physical ability and mobility to work in an office setting; to walk, stand, or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate to heavy amounts of weight up to 50 pounds; to operate office equipment requiring repetitive hand movement and fine coordination including the use of computer keyboards and calculators; to operate a vehicle to travel to various locations; and to verbally communicate to exchange information.

  • **Computer User Support Specialist**

    5 days ago

    Baltimore, Maryland, United States Maryland Department of Transportation Full time

    About the Role:The Maryland Department of Transportation is seeking a highly skilled Trapeze Systems Administrator to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our critical computer applications.Key Responsibilities:Provide onsite IT support for systems troubleshooting and...

  • End User Technology Support Specialist

    1 week ago

    Baltimore, Maryland, United States Integres, LLC Full time

    Job OverviewIntegres, LLC is looking for an End User Technology Support Specialist. The End User Technology Support Specialist (EUTSS) plays a vital role in assisting various State agencies with their end user technology requirements. This encompasses, but is not limited to, the upkeep and administration of desktop computers, laptops, tablets, mobile...

  • End User Technology Support Specialist

    2 weeks ago

    Baltimore, Maryland, United States Integres, LLC Full time

    Job OverviewIntegres, LLC is a distinguished Service-Disabled Veteran Owned Small Business (SDVOSB) dedicated to delivering high-quality, insightful, and agile information technology solutions to our clients. We pride ourselves on our integrity and aim to develop innovative solutions that address the evolving challenges faced by modern organizations. Our...

  • End User Support Specialist

    2 weeks ago

    Baltimore, United States DMI Mobile Enterprise Solutions Full time

    DMI, LLC is seeking an End User Support Specialist. The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and man Support Specialist, Customer Service, Specialist, Technical Support, Software, Support, Technology

  • Senior User Support Specialist

    2 days ago

    Baltimore, Maryland, United States CGS Full time

    About the RoleWe are seeking a highly skilled Senior User Support Specialist to join our team at CGS. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our web conferencing tools.Key ResponsibilitiesSetup, monitor, train, troubleshoot, diagnose, and...

  • End User Support Specialist

    2 days ago

    Baltimore, Maryland, United States DMI Full time

    About DMIDMI is a leading global provider of digital services, operating at the intersection of public and private sectors. With a broad range of capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services,...

  • End User System Specialist

    2 weeks ago

    Baltimore, United States DK Consulting, LLC Full time

    Position: End User System Specialist Client: Maryland Transit Administration Location: 6 Saint Paul Street, Baltimore, MD 21202 Duration: Until February 2026 Interview mode: Virtual DK Consulting Overview: Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best...

  • End User Systems Specialist

    1 month ago

    Baltimore, United States Integres, LLC Full time

    Job DescriptionJob DescriptionCompany DescriptionIntegres, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) which was established to provide high quality, insightful, agile information technology-based solutions to its customers. Integrity is a foundational element of everything we strive to do. We seek to develop solutions which respond to...

  • computer network specialist supervisor

    3 weeks ago

    Baltimore, Maryland, United States State of Maryland - DHS - Baltimore City DSS Full time

    Introduction\r\r�\rWhen you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.\r\r�\rWe aim to deliver...

  • Therapeutic Support Specialist

    3 days ago

    Baltimore, Maryland, United States Change Health Systems I Full time

    Job SummaryChange Health Systems I is seeking a highly motivated and compassionate Therapeutic Aide to join our team in Prince George's County. As a Therapeutic Aide, you will play a vital role in providing special education services to children aged 3-21 years old.Key ResponsibilitiesProvide support to students with special needs, including toileting,...

  • Technical Support Specialist

    5 days ago

    Baltimore, Maryland, United States DMI (Digital Management, Inc.) Full time

    About the OpportunityDMI, LLC is seeking a Technical Support Specialist to join our team.Job SummaryThe Technical Support Specialist will be responsible for providing technical support and expertise for end users, including maintenance and management of desktop computers, laptops, tablets, mobile devices, printers, and related hardware and software.Key...

  • IT Support Specialist

    2 days ago

    Baltimore, Maryland, United States JEDCo Brands Inc Full time

    Job DescriptionOverview:JEDCo Brands Inc is a leading provider of innovative products and services, dedicated to helping businesses succeed in a rapidly changing market. As a key member of our team, you will play a critical role in ensuring the smooth operation of our technology infrastructure.Key Responsibilities:Technical Support: Provide level I technical...

  • IT Support Team Lead

    2 weeks ago

    Baltimore, United States Blue Star Partners, LLC Full time

    Job Title: IT Support Team Lead – End User Ops Location: Baltimore, MD – onsite – local candidates only Period: 09/15/2024 to 09/15/2025 – potential for extension Hours/Week: 40 hours Rate: $85 – $95/hour Contract Type: W2 only  Scope of Services: The IT Support Team Lead – End User Ops will be responsible for leading and supporting the local...

  • IT Support Team Lead

    1 month ago

    Baltimore, United States Blue Star Partners LLC Full time

    Job DescriptionJob DescriptionJob Title: IT Support Team Lead – End User OpsLocation: Baltimore, MD – onsite – local candidates onlyPeriod: 09/15/2024 to 09/15/2025 – potential for extensionHours/Week: 40 hoursRate: $85 – $95/hourContract Type: W2 onlyScope of Services:The IT Support Team Lead – End User Ops will be responsible for leading and...

  • IT Support Specialist

    5 days ago

    Baltimore, Maryland, United States BC Tech Pro Full time

    Job SummaryBC Tech Pro is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their technology-based products are functioning properly.Key ResponsibilitiesTechnical Support: Provide technical support to clients, including...

  • IT Specialist I/ Helpdesk

    3 months ago

    Baltimore, United States Baltimore City Community College Full time

    Description/Job Summary Overview: Baltimore City Community College is constantly blending the use of information technology into the everyday functions throughout the College. Therefore, the Client Services Group is committed to meeting our clients' needs and fulfilling the mission of the College. As a member of the Client Services Group, this position...

  • IT Support Specialist

    1 week ago

    Baltimore, Maryland, United States GOODWILL IND OF THE CHESAPEAKE INC Full time

    Job SummaryThe IT Support Specialist is a hands-on role that requires territory-wide travel to various sites, providing technical support through Help Desk operations, system upgrades, and software implementations.Key ResponsibilitiesIT OperationsProvide technical support via phone, remote access, or site visits as neededKeep systems up to date through...

  • IT Specialist I/ Helpdesk

    2 weeks ago

    Baltimore, United States Baltimore City Community College Full time

    Description/Job Summary Overview: Baltimore City Community College is constantly blending the use of information technology into the everyday functions throughout the College. Therefore, the Client Services Group is committed to meeting our clients' needs and fulfilling the mission of the College. As a member of the Client Services Group, this position...

  • IT Support Specialist

    2 weeks ago

    Baltimore, Maryland, United States TEKsystems Full time

    Position Overview:The individual in this role will serve as the primary support resource for the facility, addressing a variety of technical issues related to both hardware and software. Daily tasks will include troubleshooting computer problems, delivering user training, assembling and configuring computers, and facilitating the overall functionality of the...

  • database specialist i

    2 months ago

    Baltimore, Maryland, United States State of Maryland - MDH Health Professionals Boards and Commissions Full time

    Introduction\r GRADE18\r LOCATION OF POSITIONBoard of Psychologists\r4201 Patterson Avenue\rBaltimore, MD� 21225\r Main Purpose of JobThe main purpose of this position is to provide IT support to the Board of Psychologists. This\rposition provides full performance level work implementing, maintaining, and\rcontrolling database management and application...