Client Experience and Administrative Associate

4 weeks ago

Mesa, United States S.E.E.K. Arizona Full time

The Client Experience and Administrative Associate supports the organizational mission to provide consistent and excellent therapeutic services to client and client families, and a positive working environment for providers. The Associate ensures support to prospective and current clients, as well as supporting providers with various administrative tasks. This position will operate from the clinic in Mesa, AZ to best support all functions.

**_ Duties_**
- In-Person and Phone Reception
- Client Intake Process Support
- Facilities and Supplies Organization/Ordering
- Data Entry
- Administrative Support

**_ Responsibilities:_**
- Receives incoming phone calls and directs callers to the appropriate person; support prospective clients by educating them about SEEK Arizona programs.
- Assists with completing client intake process in collaboration with the clinical team, including supporting the completion of documentation, funding benefit verification, and assessment scheduling.
- Conduct outreach and capacity reporting to SEEK Arizona partners and community members.
- Supports short-term scheduling tasks, such as client call-outs or substitute needs.
- Completes data entry tasks related to client schedules and client profile maintenance; conducts internal audits, as needed.
- Acts as the initial reception for families as they enter the clinic; supports families with client check-in, as needed.
- Supports sorting, scanning and distributing mail.
- Support facility management at the clinic by reviewing clinic needs, placing orders, organizing, and conducting safety checks; conducts outreach for any higher level facility support.
- Other administrative tasks, as assigned.

**_ Required Skills/Abilities:_**
- Excellent oral and written communication skills.
- Strong interpersonal skills.
- Superior organizational and attention to detail.
- Strong analytical and problem-solving skills.
- Proficiency in Google Suite and other technologies, preferred.

**_ Education/Experience:_**
- Experience working in a clinic environment and with professional care providers/families.
- Experience with the ABA services and/or the client intake process, preferred.
- Experience working within Electronic Health Record system, CentralReach, preferred.

**_ Benefits:_**
- Medical
- Dental
- Vision
- 401k plus match
- Vacation pay
- Sick pay
- 8 Paid holidays
- Short Term Disability
- Life insurance
- Referral program

**_ Schedule:_**
- Monday to Friday

**_ Language:_**
- English (required)
- Spanish (preferred)

**_ Work Location: _**
- In-person (Clinic) - 1830 South Alma School Road, #130 Mesa, AZ 85210
- Our organization has worked with The International Board of Credentialing and Continuing Education Standards (IBCCES), a global leader in online training and certification programs, to be designated as a Certified Autism Center (CAC). Our staff has completed training and certification in best practices when assisting autistic patients. By undergoing additional autism-specific training, the goal is for our team to be better equipped to provide better service and experiences to all._

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