HVAC Service Coordinator and Administrative Specialist
2 weeks ago
Company Overview: We are a prominent provider of HVAC solutions catering to both residential and commercial sectors. Our dedication to quality and customer satisfaction drives our expertise in HVAC installations, repairs, and maintenance.
Position Summary: We are in search of a detail-oriented and proactive individual to fulfill the role of HVAC Service Coordinator and Administrative Specialist. This position is vital for the efficient functioning of our service department and upholding outstanding customer service standards.
Key Responsibilities:
Service Coordination
- Efficiently schedule and assign HVAC technicians to service calls and installations.
- Communicate with clients to confirm appointments and provide updates regarding technician arrival times.
- Maintain precise records of service requests, work orders, and technician schedules.
- Track job progress and modify schedules as necessary to address urgent requests and minimize unexpected overtime.
Client Relations
- Act as the primary contact for customer inquiries and service requests.
- Ensure high levels of customer satisfaction through effective communication and prompt responses.
- Address customer concerns and complaints with professionalism and understanding.
Administrative Support
- Assist with various office tasks including answering phone calls, organizing documents, and entering data.
- Manage billing and invoicing processes, ensuring accuracy and timely execution.
Team Collaboration
- Work closely with HVAC technicians and management to enhance service delivery and operational efficiency.
- Provide administrative assistance to the service manager and other team members as needed.
Qualifications:
- Demonstrated experience in HVAC dispatching, office administration, or customer service roles.
- Strong organizational and time management abilities with a knack for multitasking and prioritizing effectively.
- Excellent verbal and written communication skills.
- Proficient in office software applications (e.g., Service Fusion, QuickBooks Online, Slack, MS Office suite).
- Capable of thriving in a fast-paced environment while maintaining composure under pressure.
- Familiarity with HVAC systems and terminology.
Benefits:
- Competitive salary commensurate with experience, including additional compensation for on-call duties.
- Comprehensive health benefits package, including medical, dental, and vision coverage.
- Opportunities for career growth and professional development.
- Supportive work environment emphasizing teamwork and collaboration.
We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.
Equal Opportunity Employer: We are dedicated to fostering diversity and inclusion and encourage all qualified individuals to apply.
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