Client Relationship Associate

4 months ago

Costa Mesa, United States Zero Impact Solutions Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Health insurance
  • Paid time off

Company Description:

We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.

The Job Overview

This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is an entry level role. We are on the lookout for highly motivated individuals with a background in sales or customer service, coupled with excellent communication skills. As a Client Relationship Associate, your primary responsibility will be to communicate updates and expectations to clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.

Responsibilities:

  • Develop and maintain relationships with existing clients and establish relationships with potential clients.
  • Identify client needs and provide solutions.
  • Analyze client feedback to identify trends and opportunities for improvement.
  • Track client trends and report to management.
  • Proactively provide regular status updates on client accounts.
  • Respond to client inquiries, and address any concerns in a timely and professional manner.
  • Coordinate and facilitate regular meetings with clients.
  • Advocate on behalf of the client to ensure satisfactory coordination between internal teams and external project stakeholders.
  • Maintain a positive and professional attitude at all times.
  • Additional duties as assigned.

Required Skills and Experience:

  • Bachelors degree in business administration, marketing or a related field
  • 1-3 years experience in client service, sales, or a related field
  • Demonstrates a keen business acumen, proficient in prioritization, and makes informed judgment calls when necessary
  • Dedicated to achieving excellence - consistently performs duties at the highest level.
  • Strong written and verbal communication, coupled with strong organizational and interpersonal abilities.
  • Proficient engaging effectively with individuals at all levels, including C-level executives.
  • Shows professional and suitable demeanor when handling sensitive information.
  • Collaborative and works effectively within a team environment.
  • Exceptional multitasking and problem-solving skills.
  • Comfortable reporting and presenting information.
  • Experience with Microsoft Office Suite and CRM software.
  • A track record of following through on commitments.
  • Familiarity with the construction industry is a plus.

Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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