IT Help Desk Specialist
2 months ago
**JOB POSTING**
Position Title**:IT Helpdesk Specialist (part-time)**
Location: 645 Saint Nicholas Avenue, New York, NY 10030
Salary Range: $25/hour
This is an on-site; part-time position; 3 Days; 21 hours a week max.
The IT Helpdesk Specialist is responsible for all Information Technology (IT) demands and difficulties, and provides exceptional resolution by giving in-person, hands-on support to HSA staff. The IT Helpdesk Specialist is the first individual end-users interact with to solve their IT issues and must have in-depth knowledge and troubleshooting skills. The IT Helpdesk serves as the liaison between end users and
The IT Helpdesk is also responsible for analyzing and planning the organization’s IT Helpdesk functions, according to best practices, while ensuring high levels of customer service quality and availability, and implementing and overseeing policies and procedures that ensure quick resolution and exceeded service levels.
This is a part-time, on-site position. This position requires occasional evening and/or weekend work.
**Responsibilities**:
- Manage the processing of incoming requests to the Service Desk to ensure courteous, timely and effective resolution of issues.
- Escalate unresolved issues to higher-level support teams or vendors, ensuring prompt resolution and mínimal disruption to end-user productivity.
- Troubleshoot and resolve PC, smart phone, tablets and landline phone issues promptly.
- Assist in onboarding new hires
- Act as liaison between end users and outsourced IT management company.
- Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals
**Required Skills and Abilities**:
Excellent verbal and written communication skills. The scope of duties requires superior organizational skills and the ability to work independently using good judgment. Must be self-motivated, resourceful, detail-oriented, and energetic. Ability to juggle multiple priorities in a fast-paced and deadline-driven environment.
**Education and Experience**:
- BA/BS Degree and 2+ years of experience developing and providing SLAs and Service Desk deliverables or an equivalent combination of education and related experience.
- 3+ years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment.
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning. Ability to present solutions and ideas in user-friendly language.
- Very strong customer service orientation. Demonstrable history in prioritizing and executing customer service requests in a time efficient, courteous manner.
- Proven analytical and problem-solving abilities. Keen attention to detail. Demonstrates a commitment to bringing forth creative and innovative Service Desk/IT practices;
- Highly self-motivated and directed;
- Extensive knowledge of the Windows server environment including Active Directory.
- Ability to become proficient with new technologies quickly is required.
**About Harlem School of the Arts**
Harlem School of the Arts empowers youth to reach their full potential in the arts, education, and life, through interdisciplinary arts training that celebrates the rich complexity of their community.
**Job Type**: Part-time
Pay: $25.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Weekends as needed
Ability to Relocate:
- New York, NY 10030: Relocate before starting work (required)
Work Location: In person
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