Level 1 Help Desk Support

4 weeks ago

New York, United States Atlas Search Full time
Job DescriptionJob Description

Our client is a leading investment management company with a long history of serving the finance industry. They are seeking a Level 1 Help Desk Support Specialist to join their team and assist with supporting a wide range of infrastructure technologies including, but not limited to, desktop/server (physical & virtual) computers, unified communications, business applications, and related technology. This is a wonderful contract opportunity, and we are looking to fill the position as quickly as possible.

Essential Responsibilities:

  • Provide Level 1 local support including troubleshooting and resolving hardware and software issues as part of a team including research, diagnostics and root cause analysis.
  • Assist in building/maintaining standard platforms including desktops, laptops, virtualization infrastructure, etc. including configuration/installation of standard software.
  • Identifies, troubleshoots, diagnoses and develop solutions to infrastructure issues and problems. 
  • Logs new entries into knowledgebase for use by other team members.
  • Assists team members in applying new solutions to problems.
  • Provide support for Office 365 Cloud Solutions email, calendar and Microsoft Office Suite.
  • Document new solutions and support processes.
  • Apply knowledge and experience to anticipate support needs and develop new procedures in anticipation of future requirements.
  • Adhere to IT policies, procedures and standards for hardware/software, security, request/ticket tracking, source control, and change management.
  • Liaison with other IT teams and vendors on business system support and upgrades.
  • Perform other duties as assigned.

Requirements:

  • At least one year of desktop support/help desk experience.
  • Practical/Advanced knowledge of Microsoft Office Suite including application integration, add in's, macros and overall interaction with the operating system 
  • Demonstrated experience with Microsoft Exchange / Outlook client. (Local/Cloud).
  • Experience with Citrix farms, management of Citrix servers, application publishing and troubleshooting.
  • Experience with Microsoft operating systems and their relationships to applications and other infrastructure components.  Windows 7/10, Active Directory, Server 2008/2012, IIS, SQL Server, Office 2016/365.  
  • Experience supporting Cisco based infrastructures and methodologies, switching and routing protocols.
  • Experience with VMware 5.X management, configuration and overall maintenance of environments.
  • Experience administering or supporting with LANDesk and McAfee ePO product suites.
  • Experience with various scripting languages such as PowerShell, VBscript WSH, Python, HTML/CSS/JavaScript, Eclipse or Visual Studio.

 

Company DescriptionAtlas Search is an executive recruiting firm dedicated to placing accounting, finance, middle office, information technology, human resources, and office / accounting support professionals. Our clients range from Fortune 500 to start-ups and we service all industries ranging from Financial Services to Media & Entertainment. We were founded on the principle of relationships; our firm has been built on partnering with candidates and clients with a focus on their long-term interests. We provide Technology professionals like yourself on a permanent basis for our clients across all industries. Specialties include: Software Engineers, Web Developers, iOS/Android Engineers, Data Analysts, Business Intelligence, Data Engineers, Data Scientists, Help Desk/Desktop Support, Systems Administrators/Engineers, Network Administrators/Engineers, Cloud/DevOps Engineers, Application Support, Business Analysts, Project Managers, IT Managers, CTOs, etc.Company DescriptionAtlas Search is an executive recruiting firm dedicated to placing accounting, finance, middle office, information technology, human resources, and office / accounting support professionals. Our clients range from Fortune 500 to start-ups and we service all industries ranging from Financial Services to Media & Entertainment. We were founded on the principle of relationships; our firm has been built on partnering with candidates and clients with a focus on their long-term interests. We provide Technology professionals like yourself on a permanent basis for our clients across all industries. Specialties include: Software Engineers, Web Developers, iOS/Android Engineers, Data Analysts, Business Intelligence, Data Engineers, Data Scientists, Help Desk/Desktop Support, Systems Administrators/Engineers, Network Administrators/Engineers, Cloud/DevOps Engineers, Application Support, Business Analysts, Project Managers, IT Managers, CTOs, etc.

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