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Help Desk Support Specialist
4 weeks ago
Position: Help Desk Support Specialist
Location: New Haven, CT
Duration: 6 mo. Contract to Hire
Position Description:
The Help Desk Support Specialist provides telephone and email support, assisting end-users with computer and networking issues. They troubleshoot software, hardware, and network-related problems, recommending solutions and escalating complex issues as needed. Additionally, they offer functional support for financial and administrative applications, ensuring compliance with policies. The role involves responding to emergency and routine calls, evaluating user applications, and operating systems, and maintaining equipment inventories. The Help Desk Support Specialist also collaborates with end-users, acts as a liaison between departments, and completes technical projects while adhering to security policies.
Responsibilities:
- Provide telephone and email support for computer and networking issues.
- Troubleshoot software, hardware, and network-related problems.
- Escalate complex issues as needed.
- Understand and support financial and administrative applications.
- Ensure compliance with policies and procedures.
- Analyze problems to determine if on-site technician visits are required.
- Create work orders and follow up to ensure resolution.
- Evaluate user applications and operating systems for maintenance.
- Document reported problems and solutions.
- Diagnose and troubleshoot issues with Windows, macOS, and iOS devices.
Required Skills:
- ServiceNow
- Microsoft Suite
- Microsoft 365
- Creative Cloud
- Cloud-based Storage
- Apple and Microsoft Hardware/Software
- Customer Service
- Adapt, react, and troubleshoot quickly and timely.
- Active listening and timely responses.
Education/Certifications:
- Bachelor’s preferred (or equivalent experience)
- A+, Network+, or Microsoft Certification
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