Technical Help Desk

4 weeks ago


New York, New York, United States TriOptus Full time

The main function of a technical help desk specialist is to provide technical assistance to computer system users.A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.May install software or perform hardware testing remotely.Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and softwa re.Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.Knowledge of the latest technology in programming languages, computing hardware and software and current development processes and tools.Ability to work both independently and with a cooperative team on complex projects that may span multiple infrastructure components or applications.



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