![(ISS) Information Systems Staffing](https://media.trabajo.org/img/noimg.jpg)
IT Help Desk Analyst
1 month ago
Help Desk Analyst - Remote
Help Desk/Service Desk Analysts needed to support a large client's internal technical call center in the New York City area. Position requires extensive phone support of end users with various operating systems and application software. Products include MS WIN 10, MS Office Suite 2019, MS Outlook, Active Directory. (Currently working remotely from home.)
Duties entail:
- Receive incoming calls from end-users/patients requesting support
- Opening, updating and closing support tickets in Service Now, as well as first level triaging and resolution of support requests.
- High volume technical call center environment providing end user phone support in troubleshooting software and hardware problems, network connectivity issues, active directory, iPhone support, blackberry support
- Remote software installation, configuration and support of Dell PC’s, HP Printers and peripherals.
- Must have excellent customer relation and communication skills and be versed with use of Service Now or other ticketing systems.
- Healthcare IT Environment
Experience/Requirements:
· Extensive phone support of end users with various OS and application software.
· IT Help Desk experience required
- Service Now/Other Ticketing System knowledge
- Have worked in a high-volume technical call center
- Use of Remote-In and other tools – Bomgar, SCCM, WebEx Teams
- Solving network connectivity issues
· Active directory
· WIN 10
· MS Office 2019
· HDI, ITIL and MCSE a plus
· iPhone/iPad/blackberry support
· Remote software installation, configuration and support of Dell PC’s, HP Printers and peripherals
Opportunity for fulltime employment – Contractor to Permanent
All qualified applicants will receive consideration for employment without unlawful discrimination based on race, creed, color, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, or affectional preference or that it is an equal employment opportunity employer.
Company DescriptionInformation Technology CompanyCompany DescriptionInformation Technology Company-
Senior Help Desk Analyst
3 weeks ago
New York, United States TEKConn Services Inc. Full timeJob DescriptionJob DescriptionAre you looking for a position where you can grow technically and professionally?Do you like learning new technologies and helping people resolve computer problems?We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite...
-
Senior Help Desk Analyst
3 months ago
New York, United States TEKConn Services Inc. Full timeAre you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of...
-
Senior Help Desk Analyst
3 months ago
New York, United States TEKConn Services Inc. Full timeJob DescriptionJob DescriptionAre you looking for a position where you can grow technically and professionally?Do you like learning new technologies and helping people resolve computer problems?We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite...
-
Service Desk Support Technician
1 week ago
New York, NY, United States TEKsystems Careers Full timeOne of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message...
-
Help Desk/MAC Engineer
3 months ago
New York, United States Lincoln IT Full timeJob DescriptionJob DescriptionJob OverviewWe are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. ResponsibilitiesProvide phone support and remote...
-
Service Desk Analyst
1 week ago
New York, United States TEKsystems Careers Full time*Description:* One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk...
-
Service Desk Analyst
1 week ago
New York, United States TEKsystems Full timeDescription: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Help Desk Analyst
2 months ago
New York, United States Mitchell Martin Inc. Full timeWe are looking for a Help Desk Analyst with experience in the legal industry/law firm.TOP REQUIREMENTS:Help desk experience in legal industry/law firm.White glove/VIP/executive support experience.Technical stack: MS Office 365, Windows 10-11, iManage Work 10, DeskSite, Document Comparison Tools/Track Changes, Litera products, Adobe Acrobat DC, Citrix Remote...
-
Help Desk Analyst
2 months ago
New York, United States Mitchell Martin Inc. Full timeWe are looking for a Help Desk Analyst with experience in the legal industry/law firm.TOP REQUIREMENTS:Help desk experience in legal industry/law firm.White glove/VIP/executive support experience.Technical stack: MS Office 365, Windows 10-11, iManage Work 10, DeskSite, Document Comparison Tools/Track Changes, Litera products, Adobe Acrobat DC, Citrix Remote...
-
Service Desk Analyst
4 weeks ago
New York, New York, United States TEKsystems Full timeHealthcare Level 1 Help Desk Support AnalystOne of our major Healthcare clients in NYC is seeking an outgoing Level 1 Help Desk Support Analyst to be part of the hospital's Enterprise Service Desk team.In this role, you will be the main IT support for the Health System's 11 hospitals, providing support and customer service to various users including doctors,...
-
Service Desk Analyst
7 days ago
New York, United States TEKsystems Full time*Description:* One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospitals Enterprise Service Desk. This individual will serve as the front-line IT support for the Health Systems 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
1 week ago
New York, United States TEKsystems Full timeDescription: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
1 month ago
New York, United States Connvertex Technologies Inc. Full timeJob DescriptionJob DescriptionSummary of Role The Service Desk Analyst is the first point of contact between end-users and the Technology department. The Service Desk Analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible or alerting and/or escalating...
-
Level 1 Help Desk Support
4 weeks ago
New York, United States Atlas Search Full timeJob DescriptionJob DescriptionOur client is a leading investment management company with a long history of serving the finance industry. They are seeking a Level 1 Help Desk Support Specialist to join their team and assist with supporting a wide range of infrastructure technologies including, but not limited to, desktop/server (physical & virtual)...
-
Level 1 Help Desk Support
4 weeks ago
New York, United States Atlas Search Full timeJob DescriptionJob DescriptionOur client is a leading investment management company with a long history of serving the finance industry. They are seeking a Level 1 Help Desk Support Specialist to join their team and assist with supporting a wide range of infrastructure technologies including, but not limited to, desktop/server (physical & virtual) computers,...
-
Help Desk Analyst
1 month ago
New York, United States Russell Tobin Full timeJob DescriptionJob Description6 Months with the possibility of an extensionNew York, NY 10019Pay: $30/hr - $35/hr W2 (Depends upon experience)Position requires:3+ years of experience in the field of IT Service Desk or user SupportExperience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is...
-
Service Desk Analyst
1 week ago
New York, NY, United States TEKsystems Careers Full time*Description:* One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Business Performance Analyst
7 days ago
New York, New York, United States The Trade Desk Full timeCompany Overview:The Trade Desk is a pioneering technology firm dedicated to fostering a more transparent and equitable internet through principled advertising practices. Our platform processes over 1 trillion queries daily, operating at an unparalleled scale. We pride ourselves on cultivating an award-winning culture characterized by trust, ownership,...
-
Help Desk Analyst
1 month ago
New Brunswick, United States MDS (Micro-Data Systems) Full timeHelp Desk Support - New Brunswick, NJ OnsiteShift: Monday - Friday, 8:30am - 5:00pmA+ Certification Required Duties/Responsibilities: Provides helpdesk phone support and remote support for end-users Provides desktop support (hardware & software) for end users on-site Monitors servers and follows escalation procedures to on-call analysts for clinical...
-
Service Desk Analyst
1 month ago
New York, United States Gotham Technology Group Full timeSummary of Role:The Service Desk Analyst is the first point of contact between end-users and the Technology department.The Service Desk Analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible or alerting and/or escalating them to the appropriate...