IT Help Desk Specialist
1 month ago
Unit is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies launch bank accounts, cards, payments, and lending in weeks - not years.
Unit was founded by a team with deep fintech and financial services experience and the first banking-as-a-service platform to reach unicorn status. We have raised over $169 million to date from top investors including Insight Partners, Accel, Better Tomorrow Ventures, Aleph, and Flourish and serve 140+ customers including AngelList, Honeybook, Roofstock, and many more.
THE ROLE:
Unit is hiring an IT Help Desk Specialist (On-Site) to join our growing team In this role, you will be providing IT service and support for all internal users onsite in our NYC office, as well as remote users across the US. Our ideal candidate is highly entrepreneurial and can work cross-functionally. For the right person, it's a rare opportunity to help build an industry-defining company from the ground up.
The role is a part-time position based in New York City, and we are only considering candidates who can be in the office Monday through Friday.
KEY RESPONSIBILITIES:
As a Help Desk Specialist (On-Site), you will:
- Provide on-site technical support to our dynamic team, with a focus on MacBook users.
- Respond to helpdesk tickets promptly, escalating issues when necessary.
- Assist remote users across the US, ensuring their IT needs are met efficiently.
- Work closely with the People Team and Office Manager to support the vibrant atmosphere of our office.
- Collaborate with the global IT and security team based in Israel to address broader network and security concerns.
- Manage user accounts, permissions, and access levels in coordination with security protocols.
- Handle onboarding and offloading processes, leveraging automated systems when applicable.
WHAT WE'RE LOOKING FOR:
- 3-5 years of proven experience in IT Helpdesk, with a focus on MacBook systems.
- Experience with Google Workspace, JumpCloud, or equivalent services.
- Familiarity with IT ticketing systems for efficient support management.
- Excellent communication skills and a positive attitude.
- Ability to collaborate effectively with global teams, particularly with the IT and security team in Israel.
- Relevant IT certifications are a plus.
- Ability to work onsite, Monday to Friday
COMPENSATION
The compensation for this role is expected to be $45-50 per hour, 30 hours per week.
We are an equal opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law. We strive to create a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute to our success.
LIFE AT UNIT
Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We're a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.
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