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IT Help Desk Technician

2 months ago

New York, United States TWO95 International Full time

Title: IT Help Desk Technician

Duration: 6+ Months Contract

Location: Manhattan, NYC

Rate: $OPEN

Requirements

6+ Years Experience

  • Implemented processes and procedures

  • Manage targets and KPIs for Help desk

  • Setup, configured and on-going management of reports for Help desk.

  • Reports dashboard

  • Handling tickets and advanced customer queries

  • First point for escalations

  • Developing & troubleshooting. Layer 1-3 topologies


Benefits

Note: If interested please send your updated resume to shubhankar.madane@two95intl.com (ganesan.raju@two95intl.com) and include your salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.