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Service Coordinator- Dispatcher

3 months ago

Longwood, United States Comprehensive Energy Services, Inc Full time

**Comprehensive Energy Services, Inc. is hiring a Experienced Service Coordinator - Dispatcher**

**Join a company that values people and is passionate about making a difference. Don't wait any longer to join our CES Team today**

**Benefits Offered**: Medical, Dental, Vision, Company Paid Life Insurance and Short Term Disability, Additional Life Insurance, Long Term Disability, Accident, Cancer, Hospital, 401 K, Paid Time Off, Holiday pay, and more

**Summary**

Under general supervision, the Service Coordinator
- Dispatcher will maximize resources, productivity, and profitability by supporting the operations management team. Additionally, the Service Coordinator
- Dispatcher will collaborate with the Field Supervisor and Service Manager to ensure all technical service work has been completed in a reasonable time and to our customer's satisfaction.

**Essential Duties**
- Receive customer requests for unscheduled or scheduled service, and dispatch technicians as needed
- Request and manage permitting, liens, and notary
- Ensure work has been performed to the customer's expectations and provides customer follow up as needed
- Answer customer inquiries and resolves or escalate customer issues, as needed
- Reconcile all service requests daily upon completion of the service job
- Provided follow-up on activities to ensure service will be completed within the expected timeline
- Provide Technicians with service repair estimates as needed
- Provide the customer with immediate quotes for any unexpected labor and/or costs that may occur
- Follow-up with the customer on proposals extra work
- Develop and maintain viable long-term relationships with customers and subcontractors
- Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction.
- Researches and follows up on questions identified during monthly business review
- Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in Sage Management
- Aim to keep all customers satisfied, both external and internal.
- Contact the customer within 24hrs of service completion to confirm the issue has been resolved to meet 100% guest satisfaction
- Order all maintenance material and repair parts as needed
- Escalate issues to appropriate individuals for timely follow-up as required. May require direct interaction with customers for a follow-up to secure purchase orders and/or meet special invoicing needs.
- Verify that all work orders have the correct billing information such as; rates, materials, miscellaneous charges, etc., before sending to Accounting for closure
- Forward all field generated sales lead to the appropriate Salesperson or Supervisor

**Experience / Education**
- Minimum of five years of service-related experience, managing service operations, and/or service scheduling.
- High school diploma or equivalent required
- Associate's degree preferred

**Qualifications, Skills, and Abilities**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Must demonstrate the ability to perform work independently
- Strong organizational skills with a proven track record showing attention to detail
- Superior verbal, reading, and writing skills; able to communicate at all levels
- Must have the ability to simultaneously handle large projects, tasks, and issues with tact, cooperation, and persistence
- Able to prioritize work activities based upon financial impact to desired business goals
- Experience and/or basic project accounting/cost principles, desired
- Some knowledge of industry standards within the area of discipline; HVAC, Refrigeration, Controls, or Plumbing
- Possess basic computer skills including Microsoft Word and Excel
- Demonstrate the ability to develop relationships
- Strong analysis and judgment skills
- Works well in a team environment

**_ Further details will be provided during the interview process and the job description. We are an Equal Opportunity Employer and a Drug-Free Work Place_