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Employee Relations Manager
3 months ago
At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.
Our four values guide our strategy, our decisions, and our interactions:
- ** Make it human. **We care about the people that make up our customers, colleagues, and communities.
- ** Make it about others. **We do what’s best for our customers and collaborate to drive progress.
- ** Make it happen. **We work with intention toward a common purpose and forge ways forward together.
- ** Make it better. **We create fulfilling purpose-driven careers by learning from the world and each other.
**POSITION**
Employee Relations Manager (P3)
**LOCATION**
This position is available to Virginia residents as Richmond or Lynchburg, Virginia in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.
**YOUR ROLE**
We are actively recruiting for an** Employee Relations Manager** to join the Genworth Human Resources Team. The Employee Relations Manager is a key partner collaborating with the HR Business Partners to advise leaders on matters of performance, conflict, conduct, and discipline. The ER Manager works to maintain positive employee relationships while ensuring compliance with the law. This includes facilitating prompt and effective resolution of workplace conflicts and addressing issues for employees, managers, and leaders in a manner consistent with Genworth’s Mission, Vision, policies, practices, and overall business strategy. This position reports to Senior Director, Human Resources.
**WHAT YOU WILL BE DOING**
- Serves as a primary point of contact for employee relations matters, providing support, coaching and advice to managers regarding performance management, employee discipline, policy interpretation, and termination processes.
- Conducts complex workplace investigations related to employee claims and provides resolution recommendations to the supporting HR and Operations partners. Prepares summary reports, conclusions, and recommendations.
- Ability to establish and maintain effective working relationships with employees, management, at all levels of the organization; use reason and de-escalation skills to manage difficult or emotional situations; present facts and recommendations verbally and in writing; plan, design, implement.
- Advises business management and leadership on ER issues using independent judgment and critical thinking while upholding company values and culture, reducing company risk, and ultimately improving the team member experience.
- Consults with management in developing employee performance improvement plans.
- Partners with Senior HR leaders, HRBPs and internal counsel on corrective actions, documentation, performance coaching, or other actions for team members.
- Makes recommendations to internal Legal counsel & managers regarding all employee corrective actions and performance management. Providing substantive review and editing of corrective action documentation.
- Partners with external Legal Employment counsel as needed for escalated matters.
- Tracks relevant employee data, metrics & trends to help define process improvements and approaches.
- Perform other duties as assigned.
- Future willingness to travel (approx. 2-3 days per quarter with occasional overnight travel)
**WHAT YOU BRING / MUST HAVE**
- Bachelor’s degree in a related field (or equivalent experience);
- Minimum 5+ years of experience demonstrating a proven track record of managing and resolving complex employee relations matters in a multi-state business environment.
- Deep understanding of State and Federal US employment law, EEO regulations, workplace anti-discrimination and accommodations related laws, including Title VII, the ADA, the FMLA and their state law equivalents.
- Highly skilled in workplace investigations, negotiation, conflict management and employee relations procedures and processes.
- Investigations experience in a remote/Hybrid work environment
- Ability to manage multiple priorities effectively.
- Communicate effectively (verbally and in writing) with all levels of the organization.
- Proficiency in Microsoft Office products including Word, Excel, Outlook, Teams, SharePoint, and PowerPoint.
- Proficiency in
