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Call Center Manager

4 months ago

Mount Holly, United States Raynor Services Full time

**We are looking for an Office Manager who can hire, train, inspire and lead their staff to teamwork and growth.**

**_Desired Qualities-_**- Dependable, ambitious, self-directed and desires to grow your skills- Open to learning & inspiring in teaching/training/leading- Caring, helpful, kind and fun; making work enjoyable while still training based on team member's performance- On time, organized and multitasking, team player- Approachable and able to remain calm and decisive especially when leading during high stress situations- Able to effectively think outside of the box- A passion for helping people - both staff & customers- Ability to manage time & think ahead proactively- Technology savvy with a willingness to actively learn new CRMs & train on it- Ability to manage high call volumes, internet leads and call lists simultaneously- Run daily/weekly/monthly reports and track results- Ability to relay messages and handle conflict- Patience, empathy and a positivity that your staff and customers can hear even over the phone.

**_What We bring to the Table for our Team (this means you)_**- An environment to grow in with a team and the resources to support you- Health Benefits second to none- Vision & Dental insurance- Customizable to you additional benefits- 401k with a match- FSA, HRA, HSA- Employee Discounts- Paid Time Off, Plus Holidays- Continuing Education always available- Paid Continued training and development- Set schedule- Paid Weekly with direct deposit- Employee Assistance Programs- Legal Assistance- Bonuses and Incentives- Life Insurance & Disability- Family Leave- Company equipment- Company outings- And many more things....

**This position is full time with salary and potential for bonuses. Definite ability to grow as the company grows with continuing education provided & available. Prior Call Center Experience required, management experience a plus.