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RPM Monitoring/Call Center Manager

4 months ago

Mount Laurel, United States Health Monitoring Services Full time
Job DescriptionJob DescriptionSalary: according to experience

*Maximizing productivity of staff through software technology.

*Responsible for managing call center daily operations. Promote a positive environment.

*Analyzing and presenting call center statistics and metrics and provide improvements for efficiency

*All decisions regarding purchasing, staffing ,hiring, equipment etc. should be coordinated and approved by RPM Director prior to final decision and purchasing.

*Interview, training and coach staff to insure professional, clinical customer serivice

*Evaluate staff performance in accordance with company policy and procedures.

*Manage and address all issues with staff and clients.

* In still a culture of positive feedback and empathetic approach toward clients and staff.


WORK EXPERIENCE:


* Excellent organizational skills, exceptional communication skills and interpersonal skills

*Driven to meet company goals and objectives

* Self Motivator

* Leadership with problem solving ability

* At least 2 years management leadership

*Strong in phone etiquette


EDUCATION REQUIREMENT:


* Bachelor Degree or Equivalent management experience

* Analytical Skills required

*Microsoft Office Proficiency