Radiology Scheduler Call Center Professional

21 hours ago


Mount Kisco, New York, United States Optum Full time
Opportunities with Optum in the Tri-State Region

At Optum, we're committed to helping people live healthier lives and making the healthcare system work better for everyone. We're seeking a skilled Radiology Scheduler Call Center to join our team in the Tri-State region.

About the Role

This is an exciting opportunity to work in a dynamic healthcare environment, where you'll be responsible for scheduling radiology procedures, verifying patient information, and ensuring seamless communication with our care team. As a Radiology Scheduler Call Center, you'll play a critical role in delivering exceptional patient care and contributing to the success of our organization.

Key Responsibilities
  • Obtain accurate and up-to-date patient information, including name, address, and insurance details
  • Perform insurance verification on the date of service
  • Schedule radiology procedures in an organized and efficient manner
  • Knowledge of medical terminology and radiology procedures and requirements
  • File and maintain medical records
  • Confirm and schedule appointments
  • Answer incoming and outgoing telephone calls promptly and courteously
  • Perform referral documentation promptly
  • Follow up with patients to ensure timely completion of procedures
  • Work cohesively with fellow employees to achieve specific team goals
  • Stay up-to-date on current medical requirements and adhere to HIPAA and OSHA regulations
What We Offer

As a valued member of our team, you'll enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) savings plan and employee stock purchase program. You'll also have access to ongoing training and development opportunities to help you grow in your career.

Requirements
  • High School Diploma or equivalent required
  • 1+ years of customer service or healthcare-related experience preferred
  • Intermediate level of computer proficiency, including Microsoft Outlook, Excel, and Word
Preferred Qualifications
  • Experience working with electronic health records (EHRs)
  • Knowledge of radiology and medical terminology
  • 1+ years of experience in a call center or medical front office setting
Soft Skills
  • Ability to work independently and maintain good judgment and accountability
  • Demonstrated ability to work well with healthcare providers
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize tasks to meet deadlines
  • Excellent verbal and written communication skills


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