Radiology Scheduler Call Center Professional

1 day ago

Mount Kisco, New York, United States UnitedHealth Group Full time
Opportunities with Optum in the Tri-State Region

Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut.

Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic healthcare organization and discover the meaning behind Caring. Connecting. Growing together.

About the Role

Optum Radiology, part of Optum, has an immediate opening for a friendly, patient-focused, and detail-oriented Radiology Scheduler Call Center to join our team.

The Radiology Scheduler Call Center is responsible for the completion of set processes and protocols.

Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes.

Supports the teams in meeting financial, clinical, and service goals.

Key Responsibilities
  • Obtain accurate and updated patient information, such as name, address, insurance information
  • Perform insurance verification on the date of service
  • Schedule radiology procedures in an organized and efficient manner
  • Knowledge of medical terminology and radiology procedures and requirements
  • File and maintain medical records
  • Confirm and schedule appointments
  • Answer incoming and outgoing telephone calls promptly and courteously
  • Perform referral documentation promptly
  • Perform certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments, and obtaining copies lab results or specialist reports
  • Adhere to the standards identified via Sparq regarding Optum Employee Policies
  • Work cohesively with fellow employees to achieve specific team goals
  • Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
  • Be comfortable working in a fast-paced environment
  • Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
  • Assure the continuity of care through scheduling and tracking systems
  • Provide effective communication to patient/family team members and other healthcare professionals as evidenced by documentation, case conferences, communication notes, and evaluations
  • Comply with administrative policies to ensure quality of care
  • Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and/or scanning documents, and assigning to the appropriate electronic chart
  • Cross-train and help in other locations if needed
  • Perform other duties as assigned
What We Offer

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere:

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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