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Sales and Community Engagement Manager

3 months ago

Pleasanton, United States Right at Home East Bay Full time

**BENEFITS**

Join one of the most respected and fastest-growing home care companies worldwide for growth, stability, and long-term purposeful success
- Competitive pay and lucrative incentives
- Paid orientation and elite training
- Paid sick time and vacation time
- Health insurance
- Continuous learning opportunities
- Exclusive rewards and recognition
- Vibrant office culture and supportive team
- Professional development opportunities
- Company laptop
- Owner committed to nurturing staff

**WHY CHOOSE US?**

Join a team committed to advocating for dignified, personalized in-home care, enriching lives one client, one caregiver, and one community at a time. At Right at Home East Bay, our mission is incredibly rewarding, with over 1.6 billion seniors worldwide by 2050. We're dedicated to empowering seniors and adults with disabilities to remain in their homes, guided by our values and the concept of "double bottom-line" success.

**WHO ARE WE?**

Right at Home East Bay serves Contra Costa, Alameda, and San Joaquin counties, spanning 20+ cities, including Walnut Creek, Danville, Pleasanton, Concord, Livermore, Orinda, and Tracy. As part of the Right at Home network, founded in 1995, we're a leading provider of in-home care globally, delivering over 280 million hours of care to our clients. Right at Home’s mission is simple - to improve the quality of life for those we serve.

**JOB SUMMARY**

The **Sales and Community Engagement Manager **is a trusted advisor and creates a positive identity for the company through industry knowledge, nurturing relationships, community promotions, and personal visits. The Sales and Community Engagement Manager is responsible for increasing care hours, developing a profitable referral source pipeline, gaining market share, and increasing client conversions. Amongst others, the Sales and Community Engagement Manager identifies/meets/follows-up/tracks the referral sources and community partners, answers the phone, learns, and understands a family’s care needs, shares helpful resources, and schedules referral meetings, in-home consultations or care delivery start dates.

**ESSENTIAL FUNCTIONS**

VERBAL COMMUNICATION
- Communicates effectively 1:1 and in group settings.
- Easily articulates the value, vision, differentiators, and services.
- Keeps team and referral sources informed.
- Communicates information on market share strategy to team.
- Easily shifts thinking process based on flow and direction of conversation taking place.

CREATIVITY
- Generates new solutions to problems or suggests innovative improvements to current processes.
- Creates promotional material as needed.
- Investigates competitive landscape and identifies opportunities to gain market share.

ORGANIZATION
- Pre-plans weekly sales activities.
- Categorizes referral sources by profitability.
- Maintains up-to-date competitive files, charges and pay rates.
- Maintains all sales activity in the Customer Relationship Manager database.
- Maximizes efficiency and cost effectiveness in daily activities.

LISTENING
- Tunes in to the opinions, feelings and needs of people.
- Understands the impact of one’s behavior on others and is patient and empathetic.
- Lets others speak and actively listens to address specific needs.

LIKEABILITY
- Builds and maintains trusting relationships with all stakeholders.
- Builds referral pipeline by nurturing genuine relationships.
- Exhibits friendliness, sense of humor, genuineness and a caring nature.
- Treats people with respect.

TENACITY
- Is energized by developing and meeting annual sales goals.
- Establishes new sales opportunities.
- Passionately strives to achieve positive results.
- Conveys strong need to win.
- Has a reputation for not giving up.
- Continuously asks for the business.
- Leverages competitive environment to gain market share.

ENERGY
- Presents ideas and data, which outline new service opportunities and sales potential.
- Represents the agency in the community.
- Exhibits dynamism, enthusiasm, charisma, excitement and a positive “can do” attitude.
- Participates in educational opportunities in healthcare.

INSPIRATIONAL/INFLUENTIAL
- Coordinates sales activity with all office staff to ensure appropriate follow-up.
- Is highly knowledgeable in the agency service lines, service fees and client base.
- Proposes services and institutes contractual agreements with clients.

CUSTOMER FOCUS
- Creates extraordinary phone experiences to engage and convert new clients.
- Responds to phone calls immediately.
- Offers solutions to the needs of the caller.
- Is attentive to “on-hold” phone calls.

CRITICAL THINKING
- Can “read between the lines” when families share details of their current care needs, living situation and family dynamics.
- Deals effectively with concrete, tangible issues, as well as with abstract, conceptual matters.

FIRST IMPRESSION
- Answers telephone with the express intent of improving the quality of life for the caller.
- Ans