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Customer Engagement Specialist
2 months ago
Position Overview:
Job Title:
Customer Engagement Specialist
Key Code:
Wage Scale/Schedule/Class/Level:
Y6
Weekly Hours:
40
Employment Type:
Regular
Company:
AT&T
Role Summary:
As a Customer Engagement Specialist, you will play a pivotal role in enhancing customer satisfaction and driving sales performance. Your responsibilities will encompass a variety of essential functions that contribute to the overall success of our team.
Key Responsibilities:
The following duties are representative of the functions performed in this role:
1. **Sales and Customer Experience:**
- Demonstrate a strong competitive drive to achieve and surpass sales targets.
- Stay informed about the latest advancements in technology and entertainment products, including Wi-Fi solutions and data devices.
- Assess customer requirements and guide them in discovering how our offerings can fulfill their needs.
- Manage multiple tasks effectively in a dynamic team setting.
- Educate customers through engaging product demonstrations.
- Provide prompt and courteous service to all customers, ensuring a positive experience.
Additional Information:
This position is integral to our mission of delivering exceptional service and innovative solutions to our customers. We are committed to fostering an inclusive workplace that values diversity and provides equal employment opportunities to all individuals, regardless of their background or identity. AT&T is dedicated to accommodating qualified individuals with disabilities, ensuring a supportive work environment for everyone.
