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Business Continuity and Incident Management

4 months ago


New York, United States Bloomberg Full time

The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen.

**What's the role?**
As part of the Enterprise Resilience and Incident Management (ERIM) Team at Bloomberg, you will be a part of a global team working to ensure that Bloomberg is prepared and ready to manage incidents effectively, with the least amount of impact to our business, clients and brand. We are seeking a trusted advisor on business continuity (BC) and physical incident (IM) risk management, who will be based in our NYC, NY headquarters. In this role, you will provide expertise throughout the implementation of a new third-party BC tool, in which we aim to capture the enterprise's BC data and processes, including new data requirements under the UK's Critical Third-Party Regime (CTP) and the EU's Digital Resiliency Act (DORA). You will also work closely with multi-functional teams and the business in adopting a robust, risk-based approach to account for the continuity of our most critical business services, while leading the enterprise's response to physical incidents that threaten the continuity of these services.

As a Business Continuity and Incident Management member within the ERIM Team, you will have the outstanding opportunity to collaborate with the business throughout every phase of the BC lifecycle and empower them with the tools and techniques vital to make timely business resilience decisions when a disruption occurs. You will facilitate training sessions and workshops aimed to support the business with the development of their business impact assessments (BIAs) and BC plans, as well as assist the business with maintaining recovery plans that capture and developing the strategies they will need to adopt to prevent material business impact during adverse events. Through the implementation of a robust testing curriculum that includes consistent testing of recovery plans, identification of recovery gaps and the monitoring of mitigation strategies through resolution, you will also aid the business in validating the effectiveness of their continuity plans.

**We'll trust you to**:

- Drive the implementation of our global policies as well as the adoption of our third-party BC management platform across the organization by building and maintaining solid relationships with business leaders and gaining an understanding on their business' evolving resilience needs
- Train the business on every aspect of the BC lifecycle, including facilitating training sessions on the BC management system as well as hosting BIAs and BC Plans development training workshops
- Support the business in the development and regular maintenance of recovery strategy documentation for their most important business services
- Collaborate consistently with SMEs in Operational Resilience, Engineering, the Chief Risk Office, Legal and Compliance and other domains to build familiarity on enterprise-wide strategic objectives and resilience requirements
- Consult on, design and implement improvements to the workflows and configuration of the BC management system that are aligned to the enterprise's resilience strategic objectives. Including advancements across industry standard processes and/or upcoming regulatory requirements
- Lead the design, implementation and execution of a robust, enterprise-wide BC testing program that incorporates high impact, severe but plausible scenarios that are exercised in coordination with partners across Physical Security and Information and Communications Technology (ICT) domains
- Develop and maintain BC training materials, including on-line courses
- Deliver BC training to the business, including training on our tools
- Supervise metrics and key performance indicators to translate these data sets into technical requirements that drive enhancements of ERIM's tools and systems
- Regularly report on BC and Physical IM Key Preforming Is and key risk indicators (KRIs)
- Collaborate with various internal support and operations teams to identify and assess threats and risks that have the potential to escalate to operational impacting incidents
- Manage the impacts of physical incidents that pose a threat to standard business operations
- Develop and handle incident communications throughout the incident management lifecycle, including the issuing of notifications via our emergency notification system (ENS) to relevant response teams and/or impacted businesses
- Conduct after action reviews (AARs) in partnership with multi-functional operational groups to improve