Incident Management Specialist

2 weeks ago


New York, New York, United States Datadog Full time

Incident and Escalation Manager

At Datadog, we're looking for a skilled Incident and Escalation Manager to join our Global Support Engineering team. As a key member of our team, you'll play a critical role in providing fast incident response and stakeholder ownership for our global customers.

Key Responsibilities:

  • Drive the resolution of incidents and escalations while providing response and/or management to customers
  • Design and implement real-time and proactive monitoring of customer's infrastructures
  • Prioritize, manage, and own customer issues from start to finish
  • Monitor and manage communications during incidents
  • Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience
  • Lead projects to deliver operational improvements as Datadog evolves
  • Create and review documentation as well as incident and escalation training
  • Identify and troubleshoot recurring cloud infrastructure issues
  • Hire and mentor stakeholders and peers in incident and escalation management

Requirements:

  • 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role
  • Bachelor's degree in Computer Science, Information Science/Technology, Engineering or equivalent experience
  • Familiarity with Cloud computing, experience with Python, JavaScript or shell scripting
  • Ability to correlate behaviors based on known interdependencies
  • Experience driving projects from conception to delivery, demonstrated problem-solving experience, and ability to work in challenging fast-paced environments

What We Offer:

  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • Intra-departmental mentor and buddy program for in-house networking
  • An inclusive company culture, opportunity to join our Community Guilds
  • Generous global benefits

Language: en-US


  • Compliance Specialist

    4 weeks ago


    New York, New York, United States ADAPT Community Network Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Compliance Specialist to join our team at ADAPT Community Network. The successful candidate will be responsible for managing incident data, tracking incidents, and providing support to our operations and management staff.Key ResponsibilitiesAttend Incident Review Committee Meetings and maintain...


  • New York, New York, United States InfoPeople Full time

    Incident Response & Forensics SpecialistWe are seeking a highly skilled Incident Response & Forensics Specialist to join our IT Threat Intelligence group within the Cyber Security Operations Center. As a key member of our team, you will provide direct support to our 24/7 Cyber Security Monitoring group and be responsible for various critical tasks.Key...


  • New York, New York, United States Datadog Full time

    Incident and Escalation Manager RoleAt Datadog, we're seeking a skilled Incident and Escalation Manager to join our Global Support Engineering team. As a key member of our team, you'll play a critical role in providing fast incident response and stakeholder ownership for our global customers.Key Responsibilities:Drive the resolution of incidents and...


  • New York, New York, United States Source Technology Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Incident Response Specialist to join our team at Source Technology in NYC. As an Incident Response Lead, you will be responsible for guiding a small team of collaborative individuals in detecting, investigating, and responding to threats targeting our operations and infrastructure.Key...


  • New York, New York, United States Datadog Full time

    Escalation and Incident Response Specialist (EMEA)The Incident and Escalation Management division is an integral part of Datadog's Global Support Engineering (GSE) organization. We are seeking professionals with expertise in Incident Management and Escalation processes to enhance our team. In this role, you will ensure prompt incident resolution and take...


  • New York, New York, United States Tandym Group Full time

    Incident Management SpecialistTandym Group is seeking a skilled professional to fill the role of Incident Management Specialist.Key Responsibilities:Oversee incident reports and ensure timely documentation and compliance with internal and external standards.Collaborate with cross-functional teams to analyze incident data and recommend corrective...


  • New York, New York, United States Source Technology Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Incident Response Specialist to join our team at Source Technology in NYC. As an Incident Response Lead, you will be responsible for guiding a small team of collaborative individuals in detecting, investigating, and responding to threats targeting our operations and infrastructure.Key...


  • New York, New York, United States CAI Full time

    Job SummaryWe are seeking a highly skilled Incident Commander Analyst to lead our major incident management efforts. As a key member of our team, you will be responsible for managing and directing critical incidents, conducting root cause analysis, and ensuring that our health teams follow best practices for major incident management.Key...


  • New York, New York, United States CoSM Full time

    Job Title: Incident Response AnalystCosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions.Job Summary:The Incident Response...


  • New York, New York, United States CDW Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Incident Response Specialist to join our team at SiriusXM. As a key member of our InfoSec department, you will play a critical role in responding to and mitigating cybersecurity threats.Key ResponsibilitiesReceive and triage cybersecurity incident alerts and escalations, coordinating the actions of...


  • New York, New York, United States IMRI Technology & Engineering Solutions Full time

    Job Title: Incident Response EngineerWe are seeking a highly skilled Incident Response Engineer to join our team at IMRI Technology & Engineering Solutions. As an Incident Response Engineer, you will play a critical role in assessing and improving our Operational Technology (OT) systems' incident response readiness.Key Responsibilities:Conduct comprehensive...


  • New York, New York, United States IMRI Technology & Engineering Solutions Full time

    Job Title: Incident Response EngineerIMRI Technology & Engineering Solutions is seeking an experienced Cybersecurity Engineer to join our team. As an Incident Response Engineer, you will play a critical role in assessing incident response readiness for Operational Technology (OT) systems.Key Responsibilities:Conduct comprehensive incident response readiness...


  • New York, New York, United States ADAPT Community Network Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Compliance Specialist to join our team at ADAPT Community Network. The successful candidate will be responsible for managing incident data, tracking incidents, and providing support to our operations and management staff.Key ResponsibilitiesAttend Incident Review Committee Meetings and maintain...


  • New York, New York, United States incident Ltd Full time

    About Incident LtdIncident Ltd is an incident management platform that helps companies navigate unexpected challenges. Our platform provides a suite of tools and insights to learn and improve over time.The TeamOur Business Development Representatives (BDRs) are the first point of contact for potential customers. We're looking for a seasoned leader to build...


  • New York, New York, United States QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    Job Title: CSIRT ConsultantCompany: Quanteam - North America (RAINBOW PARTNERS Group)Job Type: Full-timeLocation: Remote (North America)About Us:Quanteam, a leading consulting firm within the RAINBOW PARTNERS Group, is seeking a highly skilled CSIRT Consultant to join our team. As a founding entity of RAINBOW PARTNERS, we specialize in Banking, Finance, and...


  • New York, New York, United States Datadog Full time

    Incident and Escalation Manager (EMEA)The Incident and Escalation Management team (IEM) operates within Datadog's Global Support Engineering (GSE) division. We are seeking professionals with expertise in Incident Management and Escalation processes to enhance our support capabilities. In this role, you will be responsible for swift incident resolution and...


  • New York, New York, United States Kansas State University Full time

    About This RoleThe Incident Response Analyst plays a critical role in identifying, analyzing, and mitigating cybersecurity incidents to enhance the university's security posture. This position involves collaborating closely with the SIOC team to optimize resource use, improve system performance, and ensure high levels of end-user satisfaction by maintaining...


  • New York, New York, United States incident Ltd Full time

    About Incident LtdWe're an incident management platform that helps companies navigate unexpected challenges. Our platform empowers teams to respond effectively, communicate transparently, and learn from their experiences.The TeamOur Enterprise Sales team is comprised of seasoned professionals who excel at closing complex deals and building lasting...

  • ITSM Associate

    3 weeks ago


    New York, New York, United States OSTTRA Full time

    About the Role:The ITSM Associate will be part of the Osttra Technology Operations (TOC) Team, responsible for managing incidents, changes, and problems for Osttra products. This role requires a strong understanding of ITIL Incident, Change, and Problem Management processes, as well as experience with NOC alert monitoring and troubleshooting.The Team:The TOC...


  • New York, New York, United States incident Ltd Full time

    About Incident LtdWe're an incident management platform that helps companies navigate unexpected challenges. Our platform empowers organizations to respond effectively to site outages, data breaches, and functionality issues. We believe that by working together, we can create a more resilient and responsive business ecosystem.The TeamOur Enterprise Sales...